Settings and activity

24 results found

1. Limit User Access

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Eleanor shared this idea  ·  Jun 22, 2023

2. Voicemail-to-text feature can be archived

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Eleanor shared this idea  ·  Jun 26, 2023

3. Larger Capacity For the numbers that can used under custom rule for caller ID

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Eleanor shared this idea  ·  Jun 28, 2023

4. Voicemail recording capability to Message only Extension

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Eleanor shared this idea  ·  Jun 30, 2023

5. Increase Retention Period for Sent Faxes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Eleanor commented  ·  Jul 3, 2023  ·  Edit…  ·  Delete…

   Customer requesting to have fax log availability on the account up to a year so they can track down the records even in the past year

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6. Admin no longer need to Enter user password to change the pin

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Eleanor shared this idea  ·  Jul 3, 2023

7. Call control -- transfer calls by drag and drop

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   Under Review  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Eleanor commented  ·  Jul 3, 2023  ·  Edit…  ·  Delete…

   equest that Operator can transfer call via drag and drop fetaure wherein they can drag the call to a specific contact number then transfer the call using that method

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8. Call queue Voicemail pin

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Eleanor shared this idea  ·  Jul 6, 2023

9. Missed Call on the call queue Should have the more details view for missed call made by caller and made by the Users

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   Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Eleanor shared this idea  ·  Jul 17, 2023

10. Call que feature should be available on user Extension

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Eleanor shared this idea  ·  Jul 19, 2023

11. Generic Video link

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Eleanor shared this idea  ·  Jul 21, 2023

12. LOA should show that it will be processed via ring central once submitted

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Eleanor shared this idea  ·  Aug 9, 2023

13. add capability to change the External number Caller ID

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Eleanor shared this idea  ·  Aug 10, 2023

14. Admin should have options to Resend password to the Users

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Eleanor shared this idea  ·  Aug 23, 2023

15. Front desk user should have an ability to access only the auto receptionis

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Eleanor shared this idea  ·  Aug 30, 2023

16. Ability to see who rejected the call in Analytic Reports

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Eleanor commented  ·  Sep 1, 2023  ·  Edit…  ·  Delete…

    Customer wanted to have a feature in Analytic Reports that will show who's agent rejecting the call in the call qeueue.

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    Eleanor shared this idea  ·  Aug 31, 2023

17. Allow customer to filter out Missed Call in the Call Logs or Analytics

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Eleanor commented  ·  Sep 7, 2023  ·  Edit…  ·  Delete…

    Customer wanted to filtered the missed call for external call in the call log

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18. Admin can change other users' presence status and presence message

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Eleanor commented  ·  Sep 8, 2023  ·  Edit…  ·  Delete…

    Customer requesting to have the admin on the portal to have the ability to change the status of the User on the app.

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19. Continuos ring to user Extension

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Eleanor shared this idea  ·  Sep 26, 2023

20. Company Fax number should not reflect the settings that Company main number has

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Eleanor shared this idea  ·  Jul 18, 2023