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Call control -- transfer calls by drag and drop

The ability, once HUD is in place to control calls on a physical desk phone, primarily transfer calls by drag and drop. 8x8 and others already have this feature.

17 votes
Rob shared this idea  ·   ·  Report…  ·  Admin →
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  • Unified commented  ·   ·  Report

    We have a large customer (Airport) needing this feature and the sale depends on this one feature.

  • Unified commented  ·   ·  Report

    We need this implemented as soon as possible to better help us move calls faster.

  • Todd commented  ·   ·  Report

    Yet another feature that onboarding told me existed, that in fact doesn't exist.

  • Global commented  ·   ·  Report

    This is much needed. It is a step back to having to remember extension numbers when receptionists can't drag and drop to transfer.

  • Chris commented  ·   ·  Report

    I second this motion. The HUD is perfect place to setup this expected feature that is standard on most other platforms. We were remiss to discover this isn't already in place as would be logically expected from a mature platform like RC, when we had this on Mitel and even back on ShoreTel. Hopefully drag-and-drop call transfers, which our receptionists and admins rely heavily on, is a simply UI update to the HUD that RC can release quickly. It would solve one of the only missing links we have after migrating from Mitel.

  • Eleanor commented  ·   ·  Report

    equest that Operator can transfer call via drag and drop fetaure wherein they can drag the call to a specific contact number then transfer the call using that method