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5 results found

  1. call recording

    4 votes

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    0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  2. Position in Queue, Estimated wait time, and Call queue caller call back feature

    222 votes

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    Future Consideration  ·  38 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Kyle supported this idea  · 

  3. Call Queue Custom Rule Templates

    17 votes

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    2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Kyle supported this idea  · 

  4. Add extra option to send to extension or voicemail When members are available, but no members answer, or all members are busy or unavailable

    20 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Kyle commented  · 

    This would be a great addition for smaller teams working within the same call queue. Like the post says, if users decline the call or are busy, it will circle back and continue ringing to the same people until the maximum caller wait time is met. This becomes distracting when you're working on something else at your desk and decline a call, just for it to keep coming back to you and ringing almost continuously. Although it defeats the purpose of the call queue in some ways, this is still a great option for smaller teams who work closely together.

    Kyle supported this idea  · 

  5. Add new contact, with option to "switch on" in order to share with all other users.

    2 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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    Kyle shared this idea  ·