Skip to content
← RingCentral Ideas

Settings and activity

5 results found

  1. call recording

    3 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  2. Call queue caller call back feature

    104 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Future Consideration  ·  8 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Kyle supported this idea  · 

  3. Call Queue Custom Rule Templates

    13 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Kyle supported this idea  · 

  4. Add extra option to send to extension or voicemail When members are available, but no members answer, or all members are busy or unavailable

    15 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Kyle commented  · 

    This would be a great addition for smaller teams working within the same call queue. Like the post says, if users decline the call or are busy, it will circle back and continue ringing to the same people until the maximum caller wait time is met. This becomes distracting when you're working on something else at your desk and decline a call, just for it to keep coming back to you and ringing almost continuously. Although it defeats the purpose of the call queue in some ways, this is still a great option for smaller teams who work closely together.

    Kyle supported this idea  · 

  5. Add new contact, with option to "switch on" in order to share with all other users.

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Kyle shared this idea  ·