Call Queue Custom Rule Templates

Problem:

Our current system lacks the ability to create and apply templates for custom call queue rules. This necessitates manual configuration for each call queue extension, a significant time investment considering we manage 340 call queues

Current Behavior:

Navigating through Phone System > Groups > Call Queue > Call Handling > Custom Rule.

Manually setting up the desired call routing behavior for each individual call queue extension.

Desired Behavior:

We request the implementation of a system for creating and applying custom call queue rule templates. This would allow us to:

Design a template with desired routing logic (e.g., Caller ID, Called Number, Date/Time, forwarding to voicemail with custom audio).

Within a call queue, simply select the pre-defined template to apply this routing behavior to an extension.
Benefits:

Drastically Reduced Configuration Time: Applying pre-defined rules to multiple queues eliminates manual setup for each extension.

Enhanced Consistency: Ensures consistent routing across queues with similar requirements.

Simplified Management: Updates to routing logic become easier as you only need to modify the template, not individual extensions.
Urgency:

Managing 340 call queues with manual configuration is highly inefficient. Implementing custom rule templates is crucial for streamlining our call queue management process.

Recommendation:

We strongly urge the development of custom call queue rule templates.

Additionally, consider:

Template Parameter Customization: Allow for tailoring templates to address specific queue needs.

Pre-built Templates: Explore offering pre-configured templates for common routing scenarios.

By implementing this feature, we can significantly improve the efficiency and consistency of our call queue management.