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← RingCentral Ideas

Settings and activity

12 results found

  1. Define our set SLA definitions on reports

    6 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Candace shared this idea  · 

  2. Allow admin management of virtual background feature for meetings

    36 votes

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    Under Review  ·  3 comments  ·  Events & Video » Webinar  ·  Admin →
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  3. Create a month to month performance report dashboard

    7 votes

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    Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  4. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    663 votes

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    Future Consideration  ·  105 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  5. Ability to download full life cycle of a call

    19 votes

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    Planned  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  6. Adjust how missed calls are categorized for group calls

    481 votes

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    61 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  7. QM – Evaluation Notifications – More Than One User

    15 votes

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    Future Consideration  ·  2 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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  8. Addition to Dynamic Address Book

    3 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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  9. QM - Reports – Only Active Forms Should Display

    4 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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  10. QM - Calibration Tool - Can't See Calibrator's Forms w/ Comments

    6 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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  11. Edit Completed Evaluation

    9 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Admin →
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  12. QM - Bulk Delete Unused Interactions

    6 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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