← RingCentral Ideas

Settings and activity

12 results found

  1. Define our set SLA definitions on reports

    6 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Candace shared this idea  · 

  2. Allow admin management of virtual background feature for meetings

    34 votes
    Under Review  ·  3 comments  ·  Events & Video » Webinar  ·  Admin →
    How important is this to you?

  3. Create a month to month performance report dashboard

    6 votes
    Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?

  4. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    576 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?

  5. Ability to download full life cycle of a call

    19 votes
    Planned  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?

  6. Adjust how missed calls are categorized for group calls

    474 votes
    60 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?

  7. QM – Evaluation Notifications – More Than One User

    15 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?

  8. Addition to Dynamic Address Book

    3 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?

  9. QM - Reports – Only Active Forms Should Display

    4 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?

  10. QM - Calibration Tool - Can't See Calibrator's Forms w/ Comments

    6 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?

  11. Edit Completed Evaluation

    9 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?

  12. QM - Bulk Delete Unused Interactions

    6 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?