← RingCentral Ideas

Settings and activity

58 results found

  1. Add ability to pull call waiting in queue

    19 votes
    1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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    Ross supported this idea  · 

  2. Make voice transcripts visible to agents in RingCX

    15 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ross supported this idea  · 

  3. RingCX Time Based Callback-in-Queue Offering

    22 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ross supported this idea  · 

  4. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    26 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ross supported this idea  · 

  5. Ability to cancel or extend after call wrap

    48 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ross supported this idea  · 

  6. RingCX Multi Channel Interaction Console “Live Interaction Management”

    18 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ross supported this idea  · 

  7. RingCX Call Details "Call Termination by Agent or Caller"

    47 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ross supported this idea  · 

  8. RingCX - Survey report

    27 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ross supported this idea  · 

  9. WhatsApp Outbound API

    15 votes
    2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ross supported this idea  · 

  10. RingSense: Payment/Plan Option to extend 1yr Call Retention

    32 votes
    Under Review  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Ross supported this idea  · 

  11. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    95 votes
    Implemented  ·  11 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ross supported this idea  · 

  12. Special Rates Table - Call Barring

    3 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  13. API for external contacts

    18 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  14. Call journey report for RCX

    37 votes
    Planned  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?

  15. Text to Speech for voice mail greeting

    22 votes
    Future Consideration  ·  3 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
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  16. @mention to include just the first name in Glip

    7 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Ross commented  · 

    Most modern collaboration/social media platforms allow the @mention to be edited to remove the surname. This makes the user experience much more friendly when chatting/tagging people.

  17. ability to use license from parent cost center when adding user to child cost center

    15 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  18. Reduction of RC App-Cloud interface complexity

    97 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Admin →
    How important is this to you?
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