Settings and activity

58 results found

1. Add ability to pull call waiting in queue

   22 votes

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   Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Ross supported this idea  ·  May 9, 2024

2. Make voice transcripts visible to agents in RingCX

   19 votes

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   Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ross supported this idea  ·  May 9, 2024

3. RingCX Time Based Callback-in-Queue Offering

   28 votes

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   Future Consideration  ·  4 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Ross supported this idea  ·  May 9, 2024

4. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

   26 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Ross supported this idea  ·  May 9, 2024

5. Ability to cancel or extend after call wrap

   61 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ross supported this idea  ·  May 9, 2024

6. RingCX Multi Channel Interaction Console “Live Interaction Management”

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   18 votes

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   Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Ross supported this idea  ·  May 9, 2024

7. RingCX Call Details "Call Termination by Agent or Caller"

   54 votes

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   Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Ross supported this idea  ·  May 9, 2024

8. RingCX - Survey report

   28 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Ross supported this idea  ·  May 9, 2024

9. WhatsApp Outbound API

   15 votes

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   2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  Michelle responded

   RingCX has an API that facilitates this

   Ross supported this idea  ·  May 9, 2024

10. RingSense: Payment/Plan Option to extend 1yr Call Retention

    32 votes

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    Under Review  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Ross supported this idea  ·  Apr 30, 2024

11. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    110 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Ross supported this idea  ·  Apr 25, 2024

12. Special Rates Table - Call Barring

    3 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. API for external contacts

    18 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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14. Call journey report for RCX

    40 votes

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    Planned  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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15. Text to Speech for voice mail greeting

    26 votes

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    Future Consideration  ·  3 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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16. @mention to include just the first name in Glip

    7 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Ross commented  ·  Sep 12, 2023  ·  Edit…  ·  Delete…

    Most modern collaboration/social media platforms allow the @mention to be edited to remove the surname. This makes the user experience much more friendly when chatting/tagging people.

    Save Submitting...

17. ability to use license from parent cost center when adding user to child cost center

    16 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Reduction of RC App-Cloud interface complexity

    97 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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