Settings and activity

57 results found

1. Save last number used when using "External Phone" as voice connection in RingCX salesforce and standard ( and other) web apps

   21 votes

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Ross supported this idea  ·  Mar 26, 2025

2. RingCX Digital Message Notification Improvements

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   44 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Ross supported this idea  ·  Mar 19, 2025

3. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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   62 votes

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   3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

   In design

   Ross supported this idea  ·  Mar 19, 2025

4. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

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   Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Ross supported this idea  ·  Feb 12, 2025

5. Sync RingCentral Desktop Application With RingCX

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   Planned  ·  26 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ross supported this idea  ·  Feb 12, 2025

6. RingSense: Pull in/Filter Calls based on Duration

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   57 votes

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   4 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.

   Key benefits of this feature include:

   • Custom thresholds: Customers can define minimum call duration rules
   • Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
   • Business impact: Streamlines analysis by focusing only on meaningful customer interactions

   Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account

   Ross supported this idea  ·  Feb 12, 2025

7. Remember Agent Selected Voice and Digital Queues at Next Login Checkbox

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   20 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ross supported this idea  ·  Jan 10, 2025

8. Auto answer management options separately for inbound and outbound calling

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   52 votes

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   Future Consideration  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ross supported this idea  ·  Oct 2, 2024

9. RingSense QM Report - Interaction Arrival AI Analytics

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   16 votes

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   Needs More Information  ·  5 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Ross supported this idea  ·  Sep 13, 2024

10. Analytics by Dept

    49 votes

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    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ross supported this idea  ·  Aug 22, 2024

11. Route 911 call to onsite Police Force/Security vs. Public Emergency Services

    9 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Ross supported this idea  ·  Aug 16, 2024

12. Enhance Agent States

    64 votes

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    Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Ross supported this idea  ·  Jul 4, 2024

13. RingEX Mobile app needs to work with Android Auto for calls.

    6 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Ross supported this idea  ·  Jun 27, 2024

14. RC app to work with android auto

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ross supported this idea  ·  Jun 27, 2024

15. Android Auto Answer Calls

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ross supported this idea  ·  Jun 27, 2024

16. add HUD feature to apple iphone app.

    122 votes

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    Under Review  ·  25 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ross supported this idea  ·  Jun 27, 2024

17. Integrate WhatsApp to MVP plans

    73 votes

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    New  ·  12 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Ross supported this idea  ·  Jun 27, 2024

18. Direct Routing API for Teams toggle

    8 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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    Ross supported this idea  ·  Jun 27, 2024

19. OFCOM compliant Proactive and Predictive Dialler

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    21 votes

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    Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Ross supported this idea  ·  Jun 21, 2024

20. Need option to schedule reports in Business Analytics with PDF

    78 votes

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    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ross supported this idea  ·  Jun 14, 2024