← RingCentral Ideas

Settings and activity

58 results found

  1. Save last number used when using "External Phone" as voice connection in RingCX salesforce and standard ( and other) web apps

    20 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ross supported this idea  · 

  2. RingCX Digital Message Notification Improvements

    36 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ross supported this idea  · 

  3. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

    42 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ross supported this idea  · 

  4. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

    24 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ross supported this idea  · 

  5. Sync RingCentral Desktop Application With RingCX

    228 votes
    Planned  ·  16 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ross supported this idea  · 

  6. Auto-delete RingSense recordings under 1 minute

    39 votes
    New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    Ross supported this idea  · 

  7. Remember Agent Selected Voice and Digital Queues at Next Login Checkbox

    14 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Accessibility  ·  Admin →
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    Ross supported this idea  · 

  8. Auto answer management options separately for inbound and outbound calling

    42 votes
    Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ross supported this idea  · 

  9. RingSense QM Report - Interaction Arrival AI Analytics

    16 votes
    Needs More Information  ·  5 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
    How important is this to you?
    Ross supported this idea  · 

  10. Analytics by Dept

    45 votes
    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Ross supported this idea  · 

  11. Route 911 call to onsite Police Force/Security vs. Public Emergency Services

    9 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Ross supported this idea  · 

  12. Enhance Agent States

    51 votes
    Planned  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Ross supported this idea  · 

  13. RingEX Mobile app needs to work with Android Auto for calls.

    3 votes
    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Ross supported this idea  · 

  14. RC app to work with android auto

    19 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Ross supported this idea  · 

  15. Android Auto Answer Calls

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Ross supported this idea  · 

  16. add HUD feature to apple iphone app.

    116 votes
    Under Review  ·  24 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Ross supported this idea  · 

  17. Integrate WhatsApp to MVP plans

    68 votes
    New  ·  11 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
    How important is this to you?
    Ross supported this idea  · 

  18. Direct Routing API for Teams toggle

    7 votes
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?
    Ross supported this idea  · 

  19. OFCOM compliant Proactive and Predictive Dialler

    21 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ross supported this idea  · 

  20. Need option to schedule reports in Business Analytics with PDF

    72 votes
    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Ross supported this idea  · 
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