Settings and activity

24 results found

1. Apple calendar event sync on RC app so people would know if you are available or not and if not available, app should go on either away ...

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Indira shared this idea  ·  Mar 23, 2023

2. call from main number forwarded to external number should not affect the faxes to go through whoever is the assigned operator extension

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Indira shared this idea  ·  Dec 16, 2022

3. to remove the device contacts option from personal contacts via rc mobile app

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   Indira shared this idea  ·  Feb 7, 2023

4. to remove the blocked option on outbound caller ID on admin portal

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Indira shared this idea  ·  Feb 20, 2023

5. one button monitoring

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Indira shared this idea  ·  Feb 22, 2023

6. Sync Contact Directory between Polycom and Admin Portal

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   Under Review  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Indira shared this idea  ·  Feb 23, 2023

7. configure 2 users on a single phone

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   Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Indira shared this idea  ·  Mar 6, 2023

8. for RC App to have the mark as all read feature like on the RC phone app

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Indira shared this idea  ·  Mar 21, 2023

9. for the app to pause recording from ACR

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   Indira shared this idea  ·  Mar 29, 2023

10. feature request for IB caller ID where it will indicate cx information aside from name and number

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Indira shared this idea  ·  Mar 30, 2023

11. block calls automatically if the calls coming in is not registered on his contacts

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Indira shared this idea  ·  Apr 14, 2023

12. to separate the vm and fax notification

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Indira shared this idea  ·  Apr 26, 2023

13. for admin portal to have a realtime view of deductions and description of Auto purchase and email notif of balnace realtime

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Indira shared this idea  ·  Apr 26, 2023

14. option for new numbers to be added directly to either company, personal, guest etc on android phone

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    Indira shared this idea  ·  Apr 28, 2023

15. incoming caller ID will reflect on multiple devices if ring my device for call monitoring is enabled

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Indira shared this idea  ·  May 4, 2023

16. option to send fax to email via glip

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Indira shared this idea  ·  May 9, 2023

17. for operator extension to use main number for sms and to keep it that way whenver sending sms

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Indira shared this idea  ·  May 11, 2023

18. to have a back up ACR once ACR is enabled on the acct

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Indira shared this idea  ·  May 22, 2023

19. Ability to answer more than 1 call from a call queue.

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    9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    You can now allow call queue members to handle multiple calls — perfect for busy environments where incoming calls keep rolling in. This feature lets agents place one call on hold while answering another, improving flexibility and efficiency for your team.

    
    

    Learn more here:

    👉 Allowing call queue members to handle multiple calls.

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    Indira commented  ·  May 24, 2023  ·  Edit…  ·  Delete…

    to remove call queue limitation, for an extension grouped to CQ to be able to answer 2 calls at the same time like the user ext

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20. if an ext will transfer a call to a diff ext, phone number of the original caller should reflect instead of the one transferring the call

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    Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Indira shared this idea  ·  Jun 7, 2023