Settings and activity
8 results found
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3 votes
JAMES
shared this idea
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90 votes
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96 votesUnder Review ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented. -
64 votes
An error occurred while saving the comment -
67 votes
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72 votes
An error occurred while saving the comment JAMES
commented
ABSOLUTELY need this feature, and for Park Locations as well. To go even further, add the option to ring back after a configurable duration either the extension that parked the call, or a different extension/call queue. This was a feature of our last system and our sites are pained without it.
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24 votes
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171 votes
An error occurred while saving the comment JAMES
commented
We have event coordinators at every one of our locations that need to change their voicemail greeting twice a day, every day. Having this feature would eliminate that time spent managing greetings almost completely.
We do not permit our users to manage their own extensions, since they are "positions" and not tied to a single person. Our branch sites are required to have DND disabled for almost all users, but in the event someone figures out a way to set themselves to DND (or anything besides available) we need a way to quickly resolve this without having to log in as the user.