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Settings and activity

8 results found

  1. Option for voicemail to use specific extension's greeting instead

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    JAMES shared this idea  · 

  2. Non-Super Admin users can elevate themselves to a Super Admin.

    92 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  3. Allow handling of multiple Call Queue calls

    106 votes

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    21 comments  ·  Phone & Messaging » Other  ·  Admin →
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  4. Set Users Status on their behalf

    64 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Other  ·  Admin →
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    JAMES commented  · 

    We do not permit our users to manage their own extensions, since they are "positions" and not tied to a single person. Our branch sites are required to have DND disabled for almost all users, but in the event someone figures out a way to set themselves to DND (or anything besides available) we need a way to quickly resolve this without having to log in as the user.

  5. Call Transfer issues on a ring central land line phone. Example: When an incoming call is fielded by the receptionist, the caller then t...

    67 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging  ·  Admin →
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  6. Give a reminder when calls are in Park

    73 votes

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    Planned  ·  18 comments  ·  Phone & Messaging » Other  ·  Admin →
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    JAMES commented  · 

    ABSOLUTELY need this feature, and for Park Locations as well. To go even further, add the option to ring back after a configurable duration either the extension that parked the call, or a different extension/call queue. This was a feature of our last system and our sites are pained without it.

  7. Text Message Auditing

    25 votes

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    Future Consideration  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  8. Multiple Voicemail Greetings

    183 votes

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    Future Consideration  ·  45 comments  ·  Phone & Messaging » Other  ·  Admin →
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    JAMES commented  · 

    We have event coordinators at every one of our locations that need to change their voicemail greeting twice a day, every day. Having this feature would eliminate that time spent managing greetings almost completely.