Settings and activity
4 results found
-
12 votes
An error occurred while saving the comment -
116 votes
Admins, learn how to set up this feature here!
An error occurred while saving the comment 
David
commented
Why is it Useful?
-Ability for a call queue user who is currently on a call from the call queue to receive a 2nd call from the call queue. Currently, calls only roll to users who are available in the queue.Who would benefit form it?
-For a small team, if everyone is on a call from the call queue, and a new call comes in, no one is notified of the caller or can pick up the call.
-Sometimes there is an important caller we are waiting for, but have no visibility or ability to pick up.How should it work?
-Being able to put the current caller on hold and pick up a second call from the call queue. Then we can swap between calls in the same way we do with calls to our direct dial number.David
supported this idea
·
-
6 votes
An error occurred while saving the comment David
commented
Agreed. Allow options in call wait message.
Example: "You can continue to hold or press * to leave a voice mail."
This give the caller the option to leave a voice message immediately without having to wait until the maximum wait time in the queue expires.
-
1 voteDavid
shared this idea
·
Also add password reset events into the audit log with originating IP so we can self-serve without having to initiate an investigation with the Ring Central backend team which can take days.
We encounter many password reset requests but are unable to identify the source and are concerned about hacking attempts as well. Having IP information in the password reset email and in the audit log would be very beneficial.