Settings and activity
3 results found
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116 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Admins, learn how to set up this feature here!
An error occurred while saving the comment 
David
supported this idea
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3 votes
An error occurred while saving the comment David
commented
Agreed. Allow options in call wait message.
Example: "You can continue to hold or press * to leave a voice mail."
This give the caller the option to leave a voice message immediately without having to wait until the maximum wait time in the queue expires.
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1 voteDavid
shared this idea
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Why is it Useful?
-Ability for a call queue user who is currently on a call from the call queue to receive a 2nd call from the call queue. Currently, calls only roll to users who are available in the queue.
Who would benefit form it?
-For a small team, if everyone is on a call from the call queue, and a new call comes in, no one is notified of the caller or can pick up the call.
-Sometimes there is an important caller we are waiting for, but have no visibility or ability to pick up.
How should it work?
-Being able to put the current caller on hold and pick up a second call from the call queue. Then we can swap between calls in the same way we do with calls to our direct dial number.