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  1. Allow handling of multiple Call Queue calls

    115 votes
    25 comments  ·  Phone & Messaging » Other  ·  Admin →
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    David commented  · 

    Why is it Useful?
    -Ability for a call queue user who is currently on a call from the call queue to receive a 2nd call from the call queue. Currently, calls only roll to users who are available in the queue.

    Who would benefit form it?
    -For a small team, if everyone is on a call from the call queue, and a new call comes in, no one is notified of the caller or can pick up the call.
    -Sometimes there is an important caller we are waiting for, but have no visibility or ability to pick up.

    How should it work?
    -Being able to put the current caller on hold and pick up a second call from the call queue. Then we can swap between calls in the same way we do with calls to our direct dial number.

    David supported this idea  · 

  2. Call queue functionality

    3 votes
    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    David commented  · 

    Agreed. Allow options in call wait message.

    Example: "You can continue to hold or press * to leave a voice mail."

    This give the caller the option to leave a voice message immediately without having to wait until the maximum wait time in the queue expires.

  3. Notification on deleting more than 50 voice mail messages

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    David shared this idea  ·