← RingCentral Ideas

Settings and activity

14 results found

  1. Embedded agent in Oracle Service Cloud (OSC)

    1 vote
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    David shared this idea  · 

  2. Simplified licensing & SKU model through a quote builder

    8 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  3. RCCC & MVP - Allow to ratio of CC to MVP mapping to not solely be 1:1

    7 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  4. Leverage RingCentral SMS API for a fully integrated SMS channel in RingCentral Contact Center (Nice CXOne)

    19 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  5. Create a Repeat Queue Event option

    9 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  6. RingCentral Office Call Deflection into Engage Digital

    5 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  7. Add the ability to create structured messages directly via Admin UI (User Interface) within Engage Digital

    7 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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  8. Add RCO response and Audit Trail Log for "Ask the Expert" functionality within Engage Digital

    8 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  9. Implement automatic data masking controls for PII

    14 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  10. Embed agent into RingEX

    50 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  11. 3rd Party Connector for Non-Native Messaging Channels and High Volume SMS (International)

    4 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  12. Create threads from messages

    147 votes
    14 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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  13. Remove the audible web chat noise when launching Service Web

    14 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. Ability to edit Chats in RCV while meeting is live

    6 votes
    Future Consideration  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
    How important is this to you?