← RingCentral Ideas

Settings and activity

13 results found

  1. Max agent must not allow another call to connect to agent leg when it is currently engage to a call

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    SOUND ROOM shared this idea  · 

  2. Ability to monitor and record agent screens when agent is in unavailable state

    1 vote
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    SOUND ROOM shared this idea  · 

  3. Show complete list of skills when modifying the service level widget, adding ACD Skill filter

    1 vote
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    SOUND ROOM shared this idea  · 

  4. Allow Workforce Management (WFM) to Forecast Outbound Call Volume

    2 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    SOUND ROOM shared this idea  · 

  5. Ability to force agents back to Available Status from Dashboard

    8 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    SOUND ROOM shared this idea  · 

  6. Workforce Management (WFM) Agent Notification of Upcoming Schedule Change

    1 vote
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    SOUND ROOM shared this idea  · 

  7. My Zone / My Schedule - Show the name of the activity when it is a shift type

    1 vote
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    SOUND ROOM shared this idea  · 

  8. Allow Activity Codes colors to be customizable

    7 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    SOUND ROOM shared this idea  · 

  9. Increase the time on server for Automatic Call Recording (Data Retention Policy) for 180 days

    20 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  10. block incoming caller ID

    43 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  11. Receiving OTP from the bank using the RingCentral Number

    47 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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  12. Hide Non - Video Participants

    30 votes
    Planned  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  13. Shared Contact List with all users

    79 votes
    12 comments  ·  Phone & Messaging » Application  ·  Admin →
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