Settings and activity

13 results found

1. Max agent must not allow another call to connect to agent leg when it is currently engage to a call

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   SOUND ROOM shared this idea  ·  Nov 26, 2021

2. Ability to monitor and record agent screens when agent is in unavailable state

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   SOUND ROOM shared this idea  ·  Jun 27, 2022

3. Show complete list of skills when modifying the service level widget, adding ACD Skill filter

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   SOUND ROOM shared this idea  ·  Jun 27, 2022

4. Allow Workforce Management (WFM) to Forecast Outbound Call Volume

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   SOUND ROOM shared this idea  ·  Jun 27, 2022

5. Ability to force agents back to Available Status from Dashboard

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   SOUND ROOM shared this idea  ·  Jun 27, 2022

6. Workforce Management (WFM) Agent Notification of Upcoming Schedule Change

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   SOUND ROOM shared this idea  ·  Jun 27, 2022

7. My Zone / My Schedule - Show the name of the activity when it is a shift type

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   SOUND ROOM shared this idea  ·  Jun 27, 2022

8. Allow Activity Codes colors to be customizable

   8 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   SOUND ROOM shared this idea  ·  Jun 27, 2022

9. Increase the time on server for Automatic Call Recording (Data Retention Policy) for 180 days

   20 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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10. block incoming caller ID

    47 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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11. Receive OTP from websites

    237 votes

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    Under Review  ·  53 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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12. Hide Non - Video Participants

    32 votes

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    2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminHarish Narayan (Senior Product Manager, RingCentral) responded

    This isn't currently on our near-term roadmap, but we're tracking it as potential future work. We'll update this thread if that changes.

13. Shared Contact List with all users

    91 votes

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    17 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn more: https://support.ringcentral.com/article-v2/Managing-the-shared-directory-of-external-contacts-in-the-RingCentral-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US