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4 results found

  1. Enable AI transcription on Desk phone

    264 votes

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    Planned  ·  72 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  2. AI Notes on Deskphone

    11 votes

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    New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Admin →
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    Mark commented  · 

    We are a collection agency and this feature would be extremely beneficial to have calls summarized within our notes. Since we're in a physical office, all users use the desktop phones and not the apps so having the ability to enable this office wide via the admin portal would be perfect. Also if the desktop phone AI notes worked, you could also use ring out via salesforce and get those AI notes as well but is unavailable as of now since ring out uses the desktop phone.

    Mark supported this idea  · 

  3. Implement a Disable Call Blocking Feature

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Mark shared this idea  · 

  4. Account-Wide Holiday Settings and/or Holiday Templates

    245 votes

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    27 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US