← RingCentral Ideas

Settings and activity

60 results found

  1. Enable syncing of contact/address book across all users

    126 votes
    28 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Ali supported this idea  · 

  2. Remember Agent Selected Voice and Digital Queues at Next Login Checkbox

    14 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Accessibility  ·  Admin →
    How important is this to you?
    Ali supported this idea  · 

  3. Filter for Supervisors and Agents

    14 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali supported this idea  · 

  4. SayVAR Node: Option To Save Text2Speech As Audio File

    14 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali supported this idea  · 

  5. Audit Trail Enhancements

    225 votes
    67 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Ali supported this idea  · 

  6. Wrap Time / After Contact Work

    48 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali supported this idea  · 

  7. RingCX Call Details "Call Termination by Agent or Caller"

    53 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali supported this idea  · 

  8. Feature Request: Super Admin Self-Service Contact Center Routing Change

    21 votes
    2 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
    How important is this to you?
    Ali supported this idea  · 

  9. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    52 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali supported this idea  · 

  10. Dashboard view modification

    22 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali supported this idea  · 

  11. RingCX - Survey report

    28 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali supported this idea  · 

  12. Contact Center Agent Calls Ringing Cell Phone App

    51 votes
    0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Ali supported this idea  · 

  13. Ability to cancel or extend after call wrap

    51 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali supported this idea  · 

  14. Delay in the event after "Single Play Audio"

    18 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali supported this idea  · 

  15. Internal chat for supervisors and agents

    37 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali supported this idea  · 

  16. Adjustment - Cancel call transfer Label

    17 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali supported this idea  · 

  17. WCAG (Web Content Accessibility Guidelines)

    38 votes
    Planned  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali supported this idea  · 

  18. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

    55 votes
    6 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Ali supported this idea  · 

  19. Dequeue setting per queue

    48 votes
    Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali supported this idea  · 

  20. Enable Call Controls in RCX Agent UI when dialing Mobile Numbers

    23 votes
    Under Review  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali supported this idea  · 
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