Settings and activity

9 results found

1. Prevent an agent from requeing into a queue with no available agents

   2 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Kylie supported this idea  ·  Apr 2, 2026

2. Hyperlink ability in Comments and/or Disposition area

   5 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Kylie supported this idea  ·  Mar 16, 2026

3. RC for Hubspot - AI Transcript

   7 votes

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   Implemented  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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   Kylie supported this idea  ·  Jan 2, 2025

4. RingCentral App Compatibility with Azure Virtual Desktop

   13 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Kylie supported this idea  ·  Jun 6, 2024

5. Support for SSO across multiple Entra ID tenants.

   140 votes

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   Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kylie supported this idea  ·  Apr 18, 2024

6. Prebuilt Reports- Ability to copy prebuilt reports into a customizable template

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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7. Add Dinosaur Emojis to RingCentral Chat

   170 votes

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   5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Now live as of 1/23/24! Please ensure you are on the latest version of the app. Extended Emoji Library coming January 2024!

8. CXOne - Life Cycle Management - Rules

   11 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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9. Option Not to Launch RC Application after Installation

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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