← RingCentral Ideas

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66 results found

  1. reporting on missed call queue calls

    9 votes
    0 comments  ·  Analytics & Reporting » LOB  ·  Admin →
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    Leigh supported this idea  · 

  2. Add feature to view IP Address for Messaging Notifications for Voicemail

    2 votes
    0 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
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    Leigh shared this idea  · 

  3. Recover all Details for Deleted User

    18 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Leigh supported this idea  · 

  4. Pre-Recorded Message Feature for User Extensions

    3 votes
    0 comments  ·  Events & Video » RingCentral Events  ·  Admin →
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    Leigh shared this idea  · 

  5. Blocking Specific Numbers Account Wide

    7 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. Shared SMS were multiple users can receive and send SMS on specific number

    729 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

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