Settings and activity

151 results found

1. Sync RingCentral App status with RingCX SPOG status

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Aug 27, 2025

2. Disable Overall AI Assistant

   24 votes

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   New  ·  6 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Aug 15, 2025

3. Include Earbay Headsets to the list of recommended headsets

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   New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Aug 12, 2025

4. add an "N/A" (Not Applicable) option in Ringsense, when AI grades a calls

   7 votes

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   New  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Jul 25, 2025

5. Allow RC App Mobile To Be Used as EndPoint of Max Agent

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Jul 24, 2025

6. RingCentral University

   6 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Jul 24, 2025

7. Copying an alphanumeric value from Engage Digital should not automatically format it as a phone number or trigger click-to-dial functionalit

   9 votes

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Jul 24, 2025

8. 911 through RingCentral

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Jul 23, 2025

9. moving agent from one agent group to another

   4 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Jul 10, 2025

10. Survey & Feedback after calls

    8 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jun 24, 2025

11. Allow users to speak their name into every callback

    6 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jun 12, 2025

12. Allow Voicemail Greetings Update Without Enabling Call Handling Permission

    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jun 11, 2025

13. Feature Request: Enable Toll-Free to Toll-Free Call Support

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jun 11, 2025

14. Case Severity

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark Lawrence shared this idea  ·  Jun 11, 2025

15. Feature Request – RingCX Queue Templates for General Settings and Queue Events

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  May 14, 2025

16. Increase Number on a Campaign

    11 votes

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    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Apr 30, 2025

17. Bulk deletion of voicemails in the queue for Max Agent users.

    2 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Apr 22, 2025

18. Faxing: Ability to receive FAX email notifications for faxes sent to an ATA device (in addition to printing)

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Apr 21, 2025

19. User last login history in RingEX

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Apr 21, 2025

20. To have local numbers from the following local exchange

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Apr 11, 2025