Settings and activity

157 results found

1. Presence Sync Control between RingEX (REX) and RingCX (RCX)

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Jun 18, 2026

2. Sub-Status Selection During "Engaged" State for Mid-Call Task Tracking (RingCX)

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Jun 17, 2026

3. Hold time visibility for other agents

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Apr 16, 2026

4. Spam and Robo Calls

   84 votes

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   Under Review  ·  15 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Mar 26, 2026

5. Fix time zone in Call UII and #CALL_DTS# token in RingCX's Recordings Delivery process

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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6. RingCX Phonebook Export option

   3 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Jan 20, 2026

7. Audible notification for incoming call & DTMF support

   9 votes

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   Implemented  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Dec 22, 2025

8. Add time based variable to holiday configuration

   64 votes

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   Future Consideration  ·  17 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Nov 18, 2025

9. The name of the Main Super Admin is displayed on all numbers assigned to the Company Site.

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Sep 5, 2025

10. Sync RingCentral App status with RingCX SPOG status

    9 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Aug 27, 2025

11. Disable Overall AI Assistant

    29 votes

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    New  ·  10 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Aug 15, 2025

12. Include Earbay Headsets to the list of recommended headsets

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    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Aug 12, 2025

13. add an "N/A" (Not Applicable) option in Ringsense, when AI grades a calls

    8 votes

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    0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Implemented  ·  Sushant Hiray responded

    Thank you for your valuable feedback. We've now implemented this feature and is available on your account. Scorecard answers can also include N/A as an option.

    Mark Lawrence supported this idea  ·  Jul 25, 2025

14. Allow RC App Mobile To Be Used as EndPoint of Max Agent

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jul 24, 2025

15. RingCentral University

    8 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jul 24, 2025

16. Copying an alphanumeric value from Engage Digital should not automatically format it as a phone number or trigger click-to-dial functionalit

    9 votes

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    Implemented  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jul 24, 2025

17. 911 through RingCentral

    6 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jul 23, 2025

18. Survey & Feedback after calls

    11 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jun 24, 2025

19. Allow users to speak their name into every callback

    9 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jun 12, 2025

20. Allow Voicemail Greetings Update Without Enabling Call Handling Permission

    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jun 11, 2025