Settings and activity

169 results found

1. Historical reports for RingCX to RingEX Transfer calls

   3 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Oct 30, 2026

2. Since the Real-Time Agent dashboard currently does not provide a dedicated metric for answered calls, this appears to be a limitation of the

   5 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Oct 29, 2026

3. Route incoming to an extension based on the caller's area code.

   8 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Sep 25, 2026

4. Offer post-call disposition

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Sep 16, 2026

5. RingCX AI Quality Management — Support question-level comments stored within the scorecard and a single combined submit action

   3 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Aug 28, 2026

6. Feature Enhancement Request: Bulk Download and Bulk Upload for Audio Files in RingCX

   2 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Aug 27, 2026

7. Route Calls to the Agent With the Longest Time in AVAILABLE State

   12 votes

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   New  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Aug 26, 2026

8. Add Yealink T40G to the list of Supported Phones under BYOD

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Aug 26, 2026

9. Feature Request: Scheduled Callbacks for Voice Queue Dispositions

   13 votes

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   New  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Aug 5, 2026

10. Feature Request: Configurable Agent “Working” State Timeout

    14 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Aug 5, 2026

11. Enable Outlook GAL Search in RingCX Digital Email (To/CC/BCC/Forward Fields)

    7 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Aug 5, 2026

12. Channels

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    8 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jul 29, 2026

13. Presence Sync Control between RingEX (REX) and RingCX (RCX)

    9 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jun 18, 2026

14. Sub-Status Selection During "Engaged" State for Mid-Call Task Tracking (RingCX)

    2 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jun 17, 2026

15. Hold time visibility for other agents

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Apr 16, 2026

16. Spam and Robo Calls

    95 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Mar 26, 2026

17. Fix time zone in Call UII and #CALL_DTS# token in RingCX's Recordings Delivery process

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. RingCX Phonebook Export option

    3 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jan 20, 2026

19. Audible notification for incoming call & DTMF support

    9 votes

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    Implemented  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Dec 22, 2025

20. Add time based variable to holiday configuration

    65 votes

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    Future Consideration  ·  17 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Nov 18, 2025