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Settings and activity

5 results found

  1. Shared SMS were multiple users can receive and send SMS on specific number

    729 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    JEREMY supported this idea  · 
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    JEREMY commented  · 

    This feature has been continuously delayed for multiple quarters. All I have heard from RingCentral is that it will be available next quarter or in the next two quarters. If you look around, you will find that this pattern started as far back as 2022.

    I opened my account in August 2023 and have repeatedly asked about this feature. Each time, I was told it would roll out next quarter, but that hasn't happened. It's extremely frustrating to hear the same tactic for delay over and over.

    I have noticed that there is a plugin with this feature available, but it costs the same extra money as subscribing to one line of RingCentral per USER, which undermines RingCentral's cost-effectiveness. It's disappointing when sales representatives assure you that everything will be in place when you subscribe, but then fail to deliver.

    I hope you can provide a clear and specific timeline for when this feature will be available without additional costs.

  2. Allow all extensions to send SMS from main Company extension

    169 votes
    Under Review  ·  40 comments  ·  Phone & Messaging » Application  ·  Admin →
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  3. Allow multiple users to respond to the main number texts

    118 votes
    Planned  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  4. Allow all users to use texting system with the company phone number

    22 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  5. Text from the same main user number

    369 votes
    62 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users