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Settings and activity

8 results found

  1. generate a report to see individual user extensions who divert calls to call queue.

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Doroteo Valle shared this idea  · 

  2. Screen Pop Question for Dynamics integration

    7 votes

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    Under Review  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Doroteo Valle commented  · 

    ...he screen pop in the current tab overrides what they are currently working on. We have implemented the integration between RingCentral and Dynamics 365, and it is working. Our user base has asked us if we can change the screen pop to open in a new tab, as if they are working on in a Dynamics screen and they receive an incoming call the screen pop in the current tab overrides what they are currently working on and they are losing work. I cannot see a setting that request the pop open in a new tab, are we able to do this, and if so can you point me in the direction of the setting where we change this?

  3. Ability to answer more than 1 call from a call queue.

    38 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Other  ·  Admin →
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  4. Force Log-out due to Inactivity

    24 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  5. CallerID Name in UK

    16 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
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  6. Firefox to be fully supported for RingCentral App

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  7. Have an option always ring on RC app desktop to ring indefinitely

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  8. Records to Show who listened to Call Recordings

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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