Settings and activity
8 results found
-
1 vote
Doroteo Valle
shared this idea
·
-
7 votesUnder Review · 2 comments · Developer Platform, APIs, & Integrations » Integrations: Other · Admin →
An error occurred while saving the comment -
49 votes
You can now allow call queue members to handle multiple calls — perfect for busy environments where incoming calls keep rolling in. This feature lets agents place one call on hold while answering another, improving flexibility and efficiency for your team.
Learn more here:
-
26 votes
-
24 votes
-
10 votes
-
4 votes
-
3 votes
...he screen pop in the current tab overrides what they are currently working on. We have implemented the integration between RingCentral and Dynamics 365, and it is working. Our user base has asked us if we can change the screen pop to open in a new tab, as if they are working on in a Dynamics screen and they receive an incoming call the screen pop in the current tab overrides what they are currently working on and they are losing work. I cannot see a setting that request the pop open in a new tab, are we able to do this, and if so can you point me in the direction of the setting where we change this?