Settings and activity

52 results found

1. Cost Centers built in RCX

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Betsy Cofer-Shabica supported this idea  ·  Aug 29, 2025

2. Restrict changes to Queue SLA settings

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Betsy Cofer-Shabica supported this idea  ·  Aug 26, 2025

3. SMS RingGroup

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Betsy Cofer-Shabica shared this idea  ·  Jun 11, 2025

4. Contact List

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Betsy Cofer-Shabica shared this idea  ·  Jun 11, 2025

5. Main Screen Functionality

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Betsy Cofer-Shabica shared this idea  ·  Jun 11, 2025

6. Outbound CallerID

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Betsy Cofer-Shabica shared this idea  ·  Jun 11, 2025

7. SMS Historical Reporting

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Betsy Cofer-Shabica shared this idea  ·  Jun 11, 2025

8. Real Time Inbound Navigation Updates

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Betsy Cofer-Shabica shared this idea  ·  Jun 11, 2025

9. Call Recording Retrieval Options

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Betsy Cofer-Shabica shared this idea  ·  Jun 11, 2025

10. Simplify Holiday Scheduling

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Betsy Cofer-Shabica shared this idea  ·  Jun 11, 2025

11. Separate Elapsed Times

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Betsy Cofer-Shabica shared this idea  ·  Jun 11, 2025

12. Keypad Pop-Up

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Betsy Cofer-Shabica shared this idea  ·  Jun 11, 2025

13. API Update to show Customer's Phone Number

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    New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Betsy Cofer-Shabica shared this idea  ·  Jun 11, 2025

14. Exporting Agent Access Information

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Betsy Cofer-Shabica shared this idea  ·  Jun 11, 2025

15. Change Text Queue List Visibility

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Betsy Cofer-Shabica shared this idea  ·  Jun 11, 2025

16. Voice Queues: Visibility to all Queues but by default only see the ones assigned to

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Betsy Cofer-Shabica shared this idea  ·  Apr 2, 2025

17. Tracking Deflected Calls

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    Needs More Information  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Betsy Cofer-Shabica commented  ·  Apr 2, 2025  ·  Edit…  ·  Delete…

    All deflected calls to be presented on the dashboard with details of calls (driver name and telephone number)
    Feature request - Feature modification of existing abandoned campaign mapping to fit the ask

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    Betsy Cofer-Shabica shared this idea  ·  Apr 2, 2025

18. RNA in Analyics

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Betsy Cofer-Shabica shared this idea  ·  Mar 12, 2025

19. Dial 911 On RingCX Agent Platform

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Betsy Cofer-Shabica commented  ·  Mar 12, 2025  ·  Edit…  ·  Delete…

    We would like the ability for our agents to dial 911 from the RIngCX agent interface.

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    Betsy Cofer-Shabica supported this idea  ·  Mar 12, 2025

20. Customize Transition Tones

    2 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Betsy Cofer-Shabica shared this idea  ·  Mar 12, 2025