Settings and activity
6 results found
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56 votes
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17 votes
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135 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_USAn error occurred while saving the comment An error occurred while saving the comment 
Matthew DiMartino
commented
I am right there with you. They also do not offer it for essentials plan so I am considering just switching companies as soon as our business starts slowing down in a few months. This is definitely not a small business friendly application.
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24 votes
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17 votes
An error occurred while saving the comment Matthew DiMartino
commented
This is an essential feature for us. I'm not sure if we can figure out a workaround and might need to find another phone service. We cannot access mp3 emails on our system for security reasons and giving every single person access to a separate administrator account just to log in to be able to listen to voicemails is also a problem. They would have to log out of their account then log into the administrator for a voicemail then log back into theirs, not to mention the fact that then each lower level employee in the group has access to the administrator settings. It makes so much more sense that everyone in the group have the option to be able to access the voicemails right from their app. It would be like on your own cell phone having to log into your computer's email on a separate account in order to listen to its voicemails. It does not make sense. Each person in the group needs access to the voicemails left for that group.
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83 votes
The fact this feature is not included for Essentials plans and that even when included does not beep or give some kind of notification the person can hear is Extremely disappointing. I cannot emphasize that enough. This product clearly is not designed with small businesses in mind. If it is not added soon, we will be looking into other phone providers.