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Settings and activity

2 results found

  1. Disable Overall AI Assistant

    24 votes

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    New  ·  6 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
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    PepNet commented  · 

    Hi Team.

    Though the AI assistant bring value to the conversations we have few customers asking this feature to be disabled where once the admin turn off the AI assistance from the admin portal users should not be able to enable that from the RC app.

    This is creating internal frictions and going against company policies there they are not allowed to capture any telephone conversation digitally.

    If this feature can be allowed to be enabled as an option by the admin that would be appreciated.

    Thank you

  2. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    185 votes

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    12 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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