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11 results found

  1. Add Voicemail Transcription for Contact Center

    16 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    MEGAN supported this idea  · 

  2. Transcriptions for voicemail email notifications in RingCX

    8 votes

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    New  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    MEGAN supported this idea  · 

  3. RingCX Agent voicemail greeting

    7 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    MEGAN supported this idea  · 

  4. Ringcx voicemail Email notification includes transcript of the voicemail

    48 votes

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    5 comments  ·  RingCX » Digital experience  ·  Admin →
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    MEGAN supported this idea  · 

  5. Call Parking in RingCX

    26 votes

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    Under Review  ·  9 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    MEGAN commented  · 

    Parking calls is a big part of our current process and will be an inefficiency to not have them when we move to CX. A lot of holding, waiting, and messages. Parking calls would be preferred.

    MEGAN supported this idea  · 

  6. RNA State Duration option

    33 votes

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    New  ·  10 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    MEGAN commented  · 

    Need more options with RNA - all or nothing is not suitable for every business!

    MEGAN supported this idea  · 

  7. Automatically set agent state back to Avaialble after RNA by timeout

    6 votes

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    Needs More Information  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    MEGAN commented  · 

    100% Agree. There should be some more flexibility with the RNA state settings. I don't feel that an all or nothing approach is appropriate for this setting, different companies have different needs and it should be something we have the option to adjust.

    MEGAN supported this idea  · 

  8. Automatic Call Recording

    19 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    MEGAN supported this idea  · 

  9. add HUD feature to apple iphone app.

    123 votes

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    Under Review  ·  27 comments  ·  Phone & Messaging » Application  ·  Admin →
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    MEGAN supported this idea  · 

  10. Make company extensions available for the Custom Rules caller ID settings.

    13 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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  11. Give a reminder when calls are in Park

    76 votes

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    Planned  ·  19 comments  ·  Phone & Messaging » Other  ·  Admin →
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