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Settings and activity

7 results found

  1. When agent makes a manual outbound call, agent needs to be reverted back to an agent's previous state before the manual call was made

    21 votes

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    Planned  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Peter Brandecker supported this idea  · 

  2. Holiday/Night Button

    91 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Peter Brandecker supported this idea  · 

  3. Outbound Caller ID - Label Number

    15 votes

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    3 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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    Peter Brandecker supported this idea  · 

  4. We would like to partition the corporate directory by site

    13 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Peter Brandecker supported this idea  · 

  5. Include Site Numbers in Company Directory - multisite setup

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Peter Brandecker supported this idea  · 

  6. Timezone option for Engage Voice Historical Reports

    8 votes

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    Under Review  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Peter Brandecker commented  · 

    This is a Critical feature as this is impacting AUS customers to pull an accurate report

    Peter Brandecker supported this idea  · 

  7. Allow Super Admin Users to Manage What Counts as an Abandoned Call

    46 votes

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    Implemented  ·  8 comments  ·  Analytics & Reporting » Other  ·  Admin →
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