Settings and activity
8 results found
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18 votes
An error occurred while saving the comment Virginia supported this idea ·
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5 votes
Virginia supported this idea ·
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4 votes
Virginia supported this idea ·
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62 votes
An error occurred while saving the comment Virginia commented
I agree, we have entire departments (call queues) that we transfer calls to and having them in the HUD would be helpful as we use the HUD similar to a switch board.
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25 votes
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10 votes
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7 votes
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9 votes
Having accurate information on the number of inbound and outbound calls as well as talk time per user is necessary for our business model. We use these numbers in our formulas to calculate customer service cases resolution times and prospect to sales ratios.