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8 results found

  1. Performance report align with user call logs

    18 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Virginia commented  · 

    Having accurate information on the number of inbound and outbound calls as well as talk time per user is necessary for our business model. We use these numbers in our formulas to calculate customer service cases resolution times and prospect to sales ratios.

    Virginia supported this idea  · 

  2. RingCentral App HUD Call Queue Transfer Button

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Virginia supported this idea  · 

  3. Ability to Add Call Queue Extension on HUD

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Virginia supported this idea  · 

  4. Call queue groups should also be visible on the HUD

    62 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Virginia commented  · 

    I agree, we have entire departments (call queues) that we transfer calls to and having them in the HUD would be helpful as we use the HUD similar to a switch board.

  5. Answer phone call with a keyboard shortcut hotkey on the Ring Central App for desktops

    25 votes

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    Implemented  ·  8 comments  ·  Phone & Messaging » Application  ·  Admin →
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  6. External Number on Presence

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  7. Call Queue Direct Number for Users in Queue

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  8. Conference/3-way calling Automatic recording

    9 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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