Call queue groups should also be visible on the HUD
Call queue groups should also be visable on the hud, not just on contactsON Service Web it is stated that 'call queues (groups) can be made visible in the directory," It should also visable on UO desktop app under - Phone - HUD
Michael
shared this idea
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Emily Joyce
commented
I agree with the recommendation to add queue groups to the HUD. This addition will improve our efficiency, especially since we rely on working directly from the HUD.
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Lori
commented
Yes, I agree with this recommendation of queue groups being added to the HUD
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Virginia
commented
I agree, we have entire departments (call queues) that we transfer calls to and having them in the HUD would be helpful as we use the HUD similar to a switch board.
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zzOperator Rollover 2
commented
We have users that often need to call a call queue, only way we've been able to add a call queue to someone's phone shortcuts aka presence is to create a 'user without extension' and set that new users to auto forward to the call queue in question. Then we add said new user to the phone shortcuts... but now this creates what appears to be duplicate entries of the call queues in the directory.