Settings and activity

20 results found

1. RingCX callback in queue

   12 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   AdminAlban Penot (AVP, Solutions Engineering, RingCentral) supported this idea  ·  Jun 13, 2025

2. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

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   30 votes

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   Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   AdminAlban Penot (AVP, Solutions Engineering, RingCentral) supported this idea  ·  Mar 19, 2025

3. Google Calendar Appointment booking

   5 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Delete…  ·  Admin →
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   AdminAlban Penot (AVP, Solutions Engineering, RingCentral) shared this idea  ·  Feb 26, 2025

4. Spanish language support with AI Recptionist

   15 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Delete…  ·  Admin →
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   AdminAlban Penot (AVP, Solutions Engineering, RingCentral) shared this idea  ·  Feb 26, 2025

5. add calling function when in a chat

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   7 votes

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   Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   AdminAlban Penot (AVP, Solutions Engineering, RingCentral) shared this idea  ·  Dec 4, 2024

6. Searchable Call Tags in RingSense

   6 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   AdminAlban Penot (AVP, Solutions Engineering, RingCentral) supported this idea  ·  Nov 8, 2024

7. RingEX PCI Compliance

   19 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   AdminAlban Penot (AVP, Solutions Engineering, RingCentral) supported this idea  ·  Aug 12, 2024

8. Ingest more recordings (internal meeting and previously recorded meetings)

   3 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   AdminAlban Penot (AVP, Solutions Engineering, RingCentral) shared this idea  ·  Jul 26, 2024

9. RingSense should allow temporary filter in My Calls Dashboard

   2 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   AdminAlban Penot (AVP, Solutions Engineering, RingCentral) shared this idea  ·  Jul 1, 2024

10. Filler words: Show the number of times filler words were said

    3 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    AdminAlban Penot (AVP, Solutions Engineering, RingCentral) shared this idea  ·  May 21, 2024

11. RingCX Queue Event- Alarm Notification "send to device"

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    8 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    AdminAlban Penot (AVP, Solutions Engineering, RingCentral) supported this idea  ·  Apr 16, 2024

12. Integration with Neat frame for Telehealth/Scheduling use cases

    1 vote

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    AdminAlban Penot (AVP, Solutions Engineering, RingCentral) shared this idea  ·  Jul 26, 2023

13. DMS integration for the Automotive business

    2 votes

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    Future Consideration  ·  1 comment  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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    AdminAlban Penot (AVP, Solutions Engineering, RingCentral) shared this idea  ·  May 16, 2023

14. Messaging interconnection between MS teams and MVP

    6 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    AdminAlban Penot (AVP, Solutions Engineering, RingCentral) shared this idea  ·  May 16, 2023

15. RingSense: More insight for Manager - Coaching progress per employee & Alert when issues come back

    8 votes

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    Needs More Information  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    AdminAlban Penot (AVP, Solutions Engineering, RingCentral) shared this idea  ·  Sep 20, 2023

16. Add @mention into RingSense for feedback/Comment

    14 votes

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    Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    AdminAlban Penot (AVP, Solutions Engineering, RingCentral) shared this idea  ·  Nov 29, 2023

17. Adding Custom Notifications within RingSense

    21 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    Daily/weekly/monthly email notifications can be configured for a saved view that a user creates on the Calls page.

    AdminAlban Penot (AVP, Solutions Engineering, RingCentral) shared this idea  ·  Nov 29, 2023

18. Ability to support multiple instances of a CRM/CRMs for one customer

    16 votes

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    Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    AdminAlban Penot (AVP, Solutions Engineering, RingCentral) shared this idea  ·  Jan 18, 2024

19. RingSense Dashboard based landing page to drive adoption and insight

    60 votes

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    Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    AdminAlban Penot (AVP, Solutions Engineering, RingCentral) shared this idea  ·  Nov 29, 2023

20. RingSense: Anonymize some of the call/meetings recorded to be shared as a training

    10 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    AdminAlban Penot (AVP, Solutions Engineering, RingCentral) shared this idea  ·  Mar 4, 2024