Settings and activity

12 results found

1. RingCX Voice Queue Call Distribution

   14 votes

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   Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jan Ralph Balbuena supported this idea  ·  Sep 23, 2025

2. Upgrade RingCX Phonebook to detect details when a person from the phone book calls.

   4 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jan Ralph Balbuena shared this idea  ·  Sep 2, 2025

3. Stop others from spoofing our number

   48 votes

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   Planned  ·  8 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jan Ralph Balbuena supported this idea  ·  Aug 8, 2025

4. moving agent from one agent group to another

   4 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jan Ralph Balbuena supported this idea  ·  Jul 10, 2025

5. Use a call queue number as SMS caller id

   1 vote

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Edit…  ·  Delete…  ·  Admin →
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   Jan Ralph Balbuena shared this idea  ·  Jun 25, 2025

6. Warm Transfer to CCRN's

   13 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jan Ralph Balbuena supported this idea  ·  Jun 25, 2025

7. AI follow-up emails in RingSense CX

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   8 votes

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   New  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Jan Ralph Balbuena supported this idea  ·  May 15, 2025

8. Option to change contact profile color

   4 votes

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   New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jan Ralph Balbuena supported this idea  ·  May 7, 2025

9. Sending audio and video recordings using messages in the RingCentral app

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Jan Ralph Balbuena supported this idea  ·  May 1, 2025

10. ability to use the hold music set on ringcx when placing the call on hold using the deskphone

    5 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jan Ralph Balbuena supported this idea  ·  Apr 7, 2025

11. Calendar Presence Is On | O365 Outlook Calendar

    18 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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    Jan Ralph Balbuena supported this idea  ·  Mar 28, 2025

12. Commitment option for manual outbound calls.

    2 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jan Ralph Balbuena shared this idea  ·  Mar 27, 2025