Settings and activity

28 results found

1. Requesting the ability to generate a report that shows how many times a specific customer has called regarding a particular issue.

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   Mark Anthony Austria supported this idea  ·  Mar 18, 2026

2. RingCX Feature Request: Historical HAR and Console Log Capture for Intermittent Issue Troubleshooting

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark Anthony Austria supported this idea  ·  Mar 9, 2026

3. Add Caller's Name for Inbound Call Details Report

   3 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark Anthony Austria shared this idea  ·  Feb 26, 2026

4. Timezone option for Historical Reports

   7 votes

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark Anthony Austria shared this idea  ·  Feb 25, 2026

5. Post call status to remain the same as the pre-call status for the agents/supervisors

   9 votes

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   Planned  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Anthony Austria shared this idea  ·  Feb 11, 2026

6. Unexpected Call Drop: Entire 3-Way Conference Ends When Agent Disconnects in RingCX

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   36 votes

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Anthony Austria supported this idea  ·  Feb 11, 2026

7. Backup

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark Anthony Austria commented  ·  Feb 3, 2026  ·  Edit…  ·  Delete…

   RingCX Account Backup:

   -Settings
   -Voice queues
   -Workflow IVRs
   -Call Logs
   -Call Recordings

   Save Submitting...
   Mark Anthony Austria supported this idea  ·  Feb 3, 2026

8. Retrieve deleted RingCX Custom Report

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark Anthony Austria shared this idea  ·  Jan 19, 2026

9. Agent Checker for Call Queue (Email Notification)

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Mark Anthony Austria shared this idea  ·  Jan 14, 2026

10. Interaction Search

    4 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mark Anthony Austria shared this idea  ·  Dec 12, 2025

11. AI Receptionist number as outbound caller ID

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Anthony Austria shared this idea  ·  Dec 8, 2025

12. Enable CNAM for Australia

    25 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Anthony Austria supported this idea  ·  Nov 25, 2025

13. RingCX Agent voicemail greeting

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    6 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Anthony Austria shared this idea  ·  Nov 25, 2025

14. Forced logout or manual logout reporting

    4 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mark Anthony Austria shared this idea  ·  Nov 17, 2025

15. Add Profile Picture to External Contacts

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark Anthony Austria shared this idea  ·  Oct 29, 2025

16. Receive Fax in Multiple RC App Users

    20 votes

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    New  ·  11 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Mark Anthony Austria shared this idea  ·  Sep 10, 2025

17. Working State Timeout

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Anthony Austria shared this idea  ·  Sep 3, 2025

18. multiple sms recipients for call ques

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Mark Anthony Austria supported this idea  ·  Sep 3, 2025

19. Sync RingCentral App status with RingCX SPOG status

    7 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Anthony Austria shared this idea  ·  Aug 27, 2025

20. Adding Users with phone numbers

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Mark Anthony Austria shared this idea  ·  Jun 16, 2025