We have found serious deficiencies in how RC handles faxing to workgroups. While it is a nice feature that each individual can send and receive faxes directly to their direct line and directly through the app, we converted into RC and ported in all of our old copper fax line numbers. This required us to stand up a call queue to replace the phone number connection to a physical MFD that generated faxes. The users in a workgroup that used to have local access to the physically generated faxed documents have to be set up as admin users for the fax queue that has been established, or else they do not receive the email containing the attached fax. On top of that they do not receive the faxes to these shared numbers in the RC app, but have to receive the fax via email. This is a tremendous flaw in the system. We should be able to stand up a dedicated fax "user" that links to our ported in fax number. We then should be able to assign to that fax "user" the actual individuals who are in the workgroup that would receive faxes from that number. These individuals should not have to be admins, but should just be end users with end user rights. From there those individuals should be able to access the received documents through their RC app, along with email receipt, if they chose or we allowed it administratively.

Can ANYONE please let me know the priority of an obvious design flaw and not just an enhancement. Whpo would design a fax system where only one person can see the company folder. Creating a security risk by having to sharte passwords.

Can we get an update on the priority to fix an obvious system failure by only allowing one person to manage the company fax folder???

What is the priority on this "enhancement"? It's ridiculous that only 1 person can be assigned to the company fax folder and if that person is out, they need to share their credentials with someone else to cover.