Settings and activity

60 results found

1. Enhanced Lead & Campaign Management for Improved Agent Efficiency

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Edit…  ·  Delete…  ·  Admin →
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   Ayra shared this idea  ·  Sep 29, 2025

2. Shared contacts

   22 votes

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   New  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ayra supported this idea  ·  Sep 3, 2025

3. Internal call recording per user disable feature for automatic call recording

   31 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ayra supported this idea  ·  Sep 3, 2025

4. Ability to exclude internal calls from automatic call recording

   52 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ayra supported this idea  ·  Sep 3, 2025

5. Using the Local Bucket for Manual Outbound Calling

   9 votes

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   New  ·  2 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Ayra supported this idea  ·  Aug 29, 2025

6. Qualified Dispositioned Break out/Drop Down Report

   8 votes

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Ayra supported this idea  ·  Aug 29, 2025

7. Unified Call View – Active & Waiting Calls on One Screen

   3 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ayra shared this idea  ·  Aug 8, 2025

8. 1:1 SMS per agent

   9 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Ayra shared this idea  ·  Aug 8, 2025

9. RingCX IVR press path report

   23 votes

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   Future Consideration  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Ayra supported this idea  ·  Jul 17, 2025

10. Allow BOTH First and Last name for Dial by Name directory

    15 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Ayra supported this idea  ·  Jun 24, 2025

11. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    128 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Ayra supported this idea  ·  Jun 12, 2025

12. Able to search leads globally and not just in the campaigns under the dial group im working

    8 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Ayra supported this idea  ·  May 27, 2025

13. "Agent Specific Callback" Disposition, be available for Voice Queue calls

    10 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Ayra supported this idea  ·  May 27, 2025

14. Customizable Agent State in RingCX

    2 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Ayra supported this idea  ·  May 19, 2025

15. Add ability to change Availability Status for individual and Queue from Desk Phone

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Ayra supported this idea  ·  May 12, 2025

16. RingCX Analytics Report - Agent Name, Email Address, Status (Active or Inactive)

    10 votes

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    Planned  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Ayra supported this idea  ·  May 8, 2025

17. Sync RingCentral Desktop Application With RingCX

    325 votes

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Ayra supported this idea  ·  May 8, 2025

18. Sending fax messages in RingCX

    14 votes

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    Under Review  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Ayra supported this idea  ·  May 8, 2025

19. Make voice transcripts visible to agents in RingCX

    22 votes

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    Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Ayra supported this idea  ·  May 8, 2025

20. Dial by Name Directory

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ayra supported this idea  ·  May 8, 2025