Settings and activity

13 results found

1. Restrict Call Queue Number to show as the OBCID for the queue members.

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Kaye supported this idea  ·  Oct 2, 2025

2. call offers for the longest wait time

   196 votes

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Kaye supported this idea  ·  Aug 4, 2025

3. Quality of Service (QoS) Portal for RingCX Calls

   57 votes

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   New  ·  10 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Kaye supported this idea  ·  Jul 28, 2025

4. Live Chat with Switch Video Enable - Analytics Recordings

   8 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Kaye supported this idea  ·  Jun 6, 2025

5. SMS Read Receipt

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Kaye shared this idea  ·  Jun 3, 2025

6. Ability to search for contact name in Outbounds SMS (CRMs)

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   7 votes

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   Implemented  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Kaye supported this idea  ·  May 28, 2025

7. Sending fax messages in RingCX

   14 votes

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   Under Review  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Kaye supported this idea  ·  Mar 20, 2025

8. The call should not go through if the user mistakenly dials a number in the DNC list in RingCX.

   9 votes

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   Under Review  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Kaye commented  ·  Mar 19, 2025  ·  Edit…  ·  Delete…

   This feature is important for clients.

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   Kaye supported this idea  ·  Mar 19, 2025

9. Position in Queue, Estimated wait time, and Call queue caller call back feature

   225 votes

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   38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

   
   

   This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

   
   

   Learn more here:

   Managing greetings, wait messages, and music settings for call queues.

   Kaye supported this idea  ·  Mar 6, 2025

10. Position in Queue Announcement

    48 votes

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    Implemented  ·  7 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Kaye supported this idea  ·  Mar 6, 2025

11. Do Not Call list for RingEX

    47 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kaye supported this idea  ·  Feb 20, 2025

12. ringcx analytics restrict

    23 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Kaye supported this idea  ·  Dec 17, 2024

13. Update Custom Caller ID Bucket's granularity and lifecycle flow

    4 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Kaye supported this idea  ·  Aug 27, 2024