Settings and activity

12 results found

1. call offers for the longest wait time

   193 votes

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Kaye supported this idea  ·  Aug 4, 2025

2. Quality of Service (QoS) Portal for RingCX Calls

   50 votes

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   New  ·  9 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Kaye supported this idea  ·  Jul 28, 2025

3. Live Chat with Switch Video Enable - Analytics Recordings

   8 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Kaye supported this idea  ·  Jun 6, 2025

4. SMS Read Receipt

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Kaye shared this idea  ·  Jun 3, 2025

5. Ability to search for contact name in Outbounds SMS (CRMs)

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   7 votes

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   Implemented  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Kaye supported this idea  ·  May 28, 2025

6. Sending fax messages in RingCX

   14 votes

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   New  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Kaye supported this idea  ·  Mar 20, 2025

7. The call should not go through if the user mistakenly dials a number in the DNC list in RingCX.

   9 votes

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   Under Review  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Kaye commented  ·  Mar 19, 2025  ·  Edit…  ·  Delete…

   This feature is important for clients.

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   Kaye supported this idea  ·  Mar 19, 2025

8. Position in Queue, Estimated wait time, and Call queue caller call back feature

   222 votes

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   Future Consideration  ·  38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Kaye supported this idea  ·  Mar 6, 2025

9. Position in Queue Announcement

   48 votes

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   Implemented  ·  7 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Kaye supported this idea  ·  Mar 6, 2025

10. Do Not Call list for RingEX

    47 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kaye supported this idea  ·  Feb 20, 2025

11. ringcx analytics restrict

    6 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Kaye supported this idea  ·  Dec 17, 2024

12. Update Custom Caller ID Bucket's granularity and lifecycle flow

    4 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Not at all You must login first! Important You must login first! Critical You must login first!

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    Kaye supported this idea  ·  Aug 27, 2024