← RingCentral Ideas

Settings and activity

10 results found

  1. Live Chat with Switch Video Enable - Analytics Recordings

    8 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Kaye supported this idea  · 

  2. SMS Read Receipt

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Kaye shared this idea  · 

  3. Ability to search for contact name in Outbounds SMS (CRMs)

    7 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Kaye supported this idea  · 

  4. Sending fax messages in RingCX

    12 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Kaye supported this idea  · 

  5. The call should not go through if the user mistakenly dials a number in the DNC list in RingCX.

    9 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Kaye commented  · 

    This feature is important for clients.

    Kaye supported this idea  · 

  6. Position in Queue, Estimated wait time, and Call queue caller call back feature

    214 votes
    Future Consideration  ·  36 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Kaye supported this idea  · 

  7. Position in Queue Announcement

    48 votes
    Planned  ·  6 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Kaye supported this idea  · 

  8. Do Not Call list for RingEX

    27 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Kaye supported this idea  · 

  9. ringcx analytics restrict

    5 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Kaye supported this idea  · 

  10. Update Custom Caller ID Bucket's granularity and lifecycle flow

    4 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Kaye supported this idea  ·