Settings and activity

51 results found

1. In Que Callbacks are treated as inbound calls, use inbound agent whisper and inbound agent script

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Karl supported this idea  ·  Feb 3, 2026

2. Integrations: RingCX for Zoho Embedded Agent, Digital Email having ability to expand either horizontally or vertically to see the full email

   3 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Karl commented  ·  Jan 28, 2026  ·  Edit…  ·  Delete…

   RingCX for Zoho Embedded Agent: The digital email displayed in the window is currently limited in size. We need a way to expand the email content—such as zooming in or out—so it fills the entire area instead of appearing cropped and agent needs to scroll up and down just to see the email content. This feature is available in email platforms like Outlook/Gmail.

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3. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

   127 votes

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   Planned  ·  35 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Karl supported this idea  ·  Jan 27, 2026

4. Cancelling a requeued call

   42 votes

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   Under Review  ·  7 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Karl supported this idea  ·  Jan 7, 2026

5. Bulk Edit Enhancements for RingCX Digital Channels

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Karl shared this idea  ·  Dec 9, 2025

6. Ability to limit digital interactions per channel and per user

   8 votes

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Karl shared this idea  ·  Dec 3, 2025

7. Feature Request: Embedded Integration for RingCX + Zoho

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   Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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8. Customizable Outbound TXT/SMS/MMS

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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9. 1:1 SMS per agent

   4 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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10. Shared SMS were multiple users can receive and send SMS on specific number

    1,355 votes

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    315 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

    Thank you!

11. Manual Outbound SMS

    5 votes

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    Under Review  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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12. SMS Read Receipt

    11 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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13. SMS texts to go to different users based on custom routing schedule

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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14. Real-Time Call Recording Availability for Compliance

    14 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Sep 30, 2025

15. Quality of Service (QoS) Portal for RingCX Calls

    68 votes

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    New  ·  12 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Jul 28, 2025

16. able to remove duplicates found in this list and existing list

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    Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Jul 17, 2025

17. Add “All Messages” View for RingCX for HubSpot Embedded Agent

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    Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Karl shared this idea  ·  Jul 13, 2025

18. Live Chat with Switch Video Enable - Analytics Recordings

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Jun 6, 2025

19. Ability to search for contact name in Outbounds SMS (CRMs)

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    7 votes

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    Implemented  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Karl shared this idea  ·  May 28, 2025

20. Impersonated admin showing incorrectly in the audit trail

    15 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Mar 31, 2025