Settings and activity

55 results found

1. Ability to cancel or extend after call wrap

   66 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Paul Vincent supported this idea  ·  Aug 27, 2024

2. Position in Queue, Estimated wait time, and Call queue caller call back feature

   225 votes

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   38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

   
   

   This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

   
   

   Learn more here:

   Managing greetings, wait messages, and music settings for call queues.

   Paul Vincent supported this idea  ·  Aug 27, 2024

3. Update Custom Caller ID Bucket's granularity and lifecycle flow

   4 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Paul Vincent supported this idea  ·  Aug 27, 2024

4. Allow adjustments to a Local Connect Bucket

   15 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Paul Vincent supported this idea  ·  Aug 21, 2024

5. Enhance Agent States

   62 votes

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   Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Paul Vincent supported this idea  ·  Aug 1, 2024

6. Dequeue setting per queue

   49 votes

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   Planned  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Paul Vincent supported this idea  ·  Aug 1, 2024

7. dashboards data refresh time

   62 votes

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   Future Consideration  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Paul Vincent supported this idea  ·  Aug 1, 2024

8. Allow Using the Hold Button on the Desk Phone

   45 votes

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   Under Review  ·  5 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Paul Vincent supported this idea  ·  Jul 30, 2024

9. Display User Extension Number When Transferring From RingCX To RingEX

   16 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Paul Vincent supported this idea  ·  Jul 3, 2024

10. RingCX - Survey report

    28 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  Jun 27, 2024

11. Internal chat for supervisors and agents

    39 votes

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    0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Planned  ·  Michelle responded

    This will be addressed as a part of the Single Pane of Glass initiative.

    Paul Vincent supported this idea  ·  Jun 27, 2024

12. Ability to export IVR from Studio

    41 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  Jun 27, 2024

13. Change agent state through Max Supervisor

    110 votes

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    Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  Jun 27, 2024

14. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    110 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  Jun 27, 2024

15. Chat Inactivity Timeout Settings

    11 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  Jun 27, 2024