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← RingCentral Ideas

Settings and activity

56 results found

  1. Increase size of Local Connect Buckets

    6 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Paul Vincent supported this idea  · 

  2. Ability to cancel or extend after call wrap

    57 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Paul Vincent supported this idea  · 

  3. Position in Queue, Estimated wait time, and Call queue caller call back feature

    221 votes

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    Future Consideration  ·  38 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Paul Vincent supported this idea  · 

  4. Update Custom Caller ID Bucket's granularity and lifecycle flow

    4 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Paul Vincent supported this idea  · 

  5. Allow adjustments to a Local Connect Bucket

    15 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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    Paul Vincent supported this idea  · 

  6. Enhance Agent States

    59 votes

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    Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Paul Vincent supported this idea  · 

  7. Dequeue setting per queue

    48 votes

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    Planned  ·  2 comments  ·  RingCX » Other  ·  Admin →
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    Paul Vincent supported this idea  · 

  8. dashboards data refresh time

    59 votes

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    Future Consideration  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Paul Vincent supported this idea  · 

  9. Allow Using the Hold Button on the Desk Phone

    44 votes

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    Under Review  ·  5 comments  ·  RingCX » Other  ·  Admin →
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    Paul Vincent supported this idea  · 

  10. Display User Extension Number When Transferring From RingCX To RingEX

    15 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Paul Vincent supported this idea  · 

  11. RingCX - Survey report

    28 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    Paul Vincent supported this idea  · 

  12. Internal chat for supervisors and agents

    38 votes

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    0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Planned  ·  Michelle responded

    This will be addressed as a part of the Single Pane of Glass initiative.

    Paul Vincent supported this idea  · 

  13. Ability to export IVR from Studio

    41 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Paul Vincent supported this idea  · 

  14. Change agent state through Max Supervisor

    109 votes

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    Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Paul Vincent supported this idea  · 

  15. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    110 votes

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    Planned  ·  15 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Paul Vincent supported this idea  · 

  16. Chat Inactivity Timeout Settings

    11 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Paul Vincent supported this idea  · 
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