Settings and activity

55 results found

1. Wrap Time / After Contact Work

   129 votes

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   Future Consideration  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Paul Vincent supported this idea  ·  Aug 27, 2024

2. Position in Queue, Estimated wait time, and Call queue caller call back feature

   225 votes

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   38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

   
   

   This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

   
   

   Learn more here:

   Managing greetings, wait messages, and music settings for call queues.

   Paul Vincent supported this idea  ·  Aug 27, 2024

3. Update Custom Caller ID Bucket's granularity and lifecycle flow

   4 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Paul Vincent supported this idea  ·  Aug 27, 2024

4. Allow adjustments to a Local Connect Bucket

   15 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Paul Vincent supported this idea  ·  Aug 21, 2024

5. Enhance Agent States

   63 votes

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   Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Paul Vincent supported this idea  ·  Aug 1, 2024

6. Dequeue setting per queue

   49 votes

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   Planned  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Paul Vincent supported this idea  ·  Aug 1, 2024

7. dashboards data refresh time

   63 votes

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   Future Consideration  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Paul Vincent supported this idea  ·  Aug 1, 2024

8. Allow Using the Hold Button on the Desk Phone

   45 votes

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   Under Review  ·  5 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Paul Vincent supported this idea  ·  Jul 30, 2024

9. Display User Extension Number When Transferring From RingCX To RingEX

   18 votes

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   Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Paul Vincent supported this idea  ·  Jul 3, 2024

10. RingCX - Survey report

    28 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  Jun 27, 2024

11. Internal chat for supervisors and agents

    39 votes

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    0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSergey (Group Product Manager, RingCentral) responded

    Agents can chat with their team mates and colleagues with RingCX in RingCentral application. If you are using standalone RingCX agent web-app we encourage you to try RingCentral app available for Windows and Mac, where RingCX agent is built in so you can enjoy both customer and corporate communications in just one app.

    
    

    https://www.ringcentral.com/us/en/blog/ringcx-agent-and-supervisor-capabilities-now-in-the-ringcentral-app/

    
    

    Paul Vincent supported this idea  ·  Jun 27, 2024

12. Ability to export IVR from Studio

    41 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  Jun 27, 2024

13. Change agent state through Max Supervisor

    110 votes

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    Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  Jun 27, 2024

14. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    111 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  Jun 27, 2024

15. Chat Inactivity Timeout Settings

    11 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Paul Vincent supported this idea  ·  Jun 27, 2024