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Settings and activity

32 results found

  1. Option to start outbound call recording when customer answers the call

    2 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Nicole Enriquez shared this idea  · 

  2. Allow "Firearms" related businesses with TCR

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Nicole Enriquez shared this idea  · 

  3. Customize Soft Key for Yealink Deskphone for Hotdesking

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Nicole Enriquez shared this idea  · 

  4. Ability to add paging extensions to Presence settings of user extensions

    17 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Nicole Enriquez supported this idea  · 

  5. Option to remove all call queue managers without having to recreate the call queue

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Nicole Enriquez shared this idea  · 

  6. Option to display original callers name on AI transcription during transferred call.

    124 votes

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    New  ·  17 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Nicole Enriquez shared this idea  · 

  7. List of external numbers that has been used for call forwarding

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Nicole Enriquez shared this idea  · 

  8. Have the ability to customize the dialpad on RC mobile app

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Nicole Enriquez shared this idea  · 

  9. Ability to populate Mobile Phone field on the RingCentral app (mobile, desktop and web)

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Nicole Enriquez shared this idea  · 

  10. Disable "AI is taking notes" when on call

    188 votes

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    42 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

    Thank you!

    An error occurred while saving the comment
    Nicole Enriquez commented  · 

    Need the ability to Turn off AI taking notes with call queue calls only

  11. Ability to play the recording while seeing the transcript/notes all on the same tab/screen.

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Nicole Enriquez shared this idea  · 

  12. Modify view in Analytics

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Nicole Enriquez shared this idea  · 
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