Settings and activity

32 results found

1. Add Analytics Tab to Track Agent App Usage (RC App vs RC Phone)

   15 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Nicole Enriquez supported this idea  ·  Jul 15, 2026

2. Disable greeting for internal calls

   17 votes

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   3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nicole Enriquez supported this idea  ·  Jul 8, 2026

3. Barge, Whisper, and Listen-In in RingEx for Hubspot

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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   Nicole Enriquez supported this idea  ·  Jul 7, 2026

4. Auto- Receptionist Phone Number as a default Caller ID

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Nicole Enriquez supported this idea  ·  Jun 26, 2026

5. Ability to permanently disable or dismiss the SMS compliance "Opt-out" pop-up reminder

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Nicole Enriquez supported this idea  ·  Jun 18, 2026

6. Support Multi-Dimensional Grouping and Outbound Queue-Mask Tracking in Business Analytics Pro

   8 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Nicole Enriquez supported this idea  ·  Jun 10, 2026

7. Customize Text Notification Sounds

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Nicole Enriquez supported this idea  ·  May 22, 2026

8. Improve SMS Shared Inbox Visibility Across Assigned Users

   38 votes

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   Planned  ·  4 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Nicole Enriquez supported this idea  ·  May 14, 2026

9. Real-time Email/SMS Notifications for Call Queue Booster Callback Requests

   28 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Nicole Enriquez supported this idea  ·  May 8, 2026

10. Option to delete sms log report

    6 votes

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    0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Nicole Enriquez supported this idea  ·  May 8, 2026

11. Changing Virtual Number to Physical Sim

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Nicole Enriquez supported this idea  ·  May 4, 2026

12. Ability to see the weighted mean on Real Time Dashboards

    15 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Nicole Enriquez supported this idea  ·  Mar 20, 2026

13. Allow SMS in AI Receptionist to Be Sent from Extensions Other Than the Super Admin

    17 votes

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    New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Nicole Enriquez supported this idea  ·  Mar 13, 2026

14. adjust or change the length of the incoming digital chat audio

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Nicole Enriquez supported this idea  ·  Feb 2, 2026

15. Adding multiple external number to answer call when call queue is busy.

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Nicole Enriquez supported this idea  ·  Jan 8, 2026

16. Option to assign or use RC number with Teams resource account

    2 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Nicole Enriquez shared this idea  ·  Jan 6, 2026

17. RC Features on Embedded app on Teams

    9 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Nicole Enriquez supported this idea  ·  Dec 18, 2025

18. Voicemail Caller ID for Transferred Calls

    10 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Nicole Enriquez supported this idea  ·  Dec 18, 2025

19. Enable Automatic Microsoft Teams Contact Sync on Poly CCX Series Phones (Teams Direct Routing)

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Nicole Enriquez supported this idea  ·  Dec 17, 2025

20. Disallow callers from setting Voicemail to Private

    35 votes

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    New  ·  5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Nicole Enriquez shared this idea  ·  Oct 30, 2025