Settings and activity

4 results found

1. To develop a report that monitors the standard metrics for manually handled digital interactions.

   3 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Shirley shared this idea  ·  Oct 7, 2025

2. Ability to limit SMS channel selection when creating an outbound SMS message

   26 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Shirley supported this idea  ·  Apr 18, 2025

3. Position in Queue, Estimated wait time, and Call queue caller call back feature

   225 votes

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   38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

   
   

   This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

   
   

   Learn more here:

   Managing greetings, wait messages, and music settings for call queues.

   Shirley supported this idea  ·  Mar 4, 2025

4. Callback Queue Languages

   9 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Shirley supported this idea  ·  Sep 12, 2024