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Settings and activity

6 results found

  1. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.

    18 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Peter supported this idea  · 

  2. Site specific directory, Hide the company directory from specific users only

    34 votes

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    3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Peter supported this idea  · 

  3. redirect all second calls AUTOMATICALLY from the RC App

    9 votes

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    2 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Peter commented  · 

    Other systems I have worked on allow the end user to determine where the call can be overflowed to when the user is InCall and does not have call waiting enabled.

    I think this is a very useful to have available.

    Peter supported this idea  · 

  4. Forward caller id from Parking Lot

    29 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Peter commented  · 

    It's handy to handy the CLI displayed as well as the park ID - it has always been a bug bear to me when you have or the other but not both!

    Peter supported this idea  · 

  5. Multiple Voicemail Greetings

    180 votes

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    Future Consideration  ·  44 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Peter commented  · 

    Most UC solutions I have worked on, cloud or on-prem, have supported this feature. It makes life much easier for the end user I they can pre-record different greetings and then choose the appropriate greeting when needed

    Peter supported this idea  · 

  6. Include "Microphone" and "Speaker" in MOS call card for phone calls

    14 votes

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    1 comment  ·  Analytics & Reporting » QOS  ·  Admin →
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    Peter supported this idea  ·