Settings and activity

37 results found

1. Schedule report for QoS calls data

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   13 votes

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   New  ·  1 comment  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Sep 17, 2025

2. RingCX Feature Request: Native Integration for RingEX Call Queue Transfers

   14 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Sep 5, 2025

3. Nuisance caller re-direct

   2 votes

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   New  ·  1 comment  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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   Peter commented  ·  Sep 3, 2025  ·  Edit…  ·  Delete…

   Ben makes a great point that it is obvious that the call has been blocked.

   It would be useful to have a additional option, when blocking numbers as the Super Admin, that gave the caller the impression that they were being held in a queue before the call is dropped.

   Save Submitting...
   Peter supported this idea  ·  Sep 3, 2025

4. Grant Remote Control Access to Shared Screen via website not app

   20 votes

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   New  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Jul 31, 2025

5. RingCX: Ability to implement interaction restrictions on a digital inbox for a team of agents

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Peter shared this idea  ·  Jul 23, 2025

6. Performance Reports for Message-Only Extensions

   12 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Jul 23, 2025

7. Add reporting for use of specific extensions (like message only extensions)

   11 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Jul 23, 2025

8. change button shape and placement

   22 votes

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   New  ·  3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Jul 23, 2025

9. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

   30 votes

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   3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

   Peter supported this idea  ·  Jul 17, 2025

10. Please make new features OFF by deafult "AI Assistant" with pop-up to try new feature

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    21 votes

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    New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Jul 15, 2025

11. Last Called Agent (LCA) Functionality Required for Engage Messaging and Email Channel Types

    20 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Jul 15, 2025

12. Seamless Digital Interaction Transfers to Another Agent

    15 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Jul 15, 2025

13. Ability to Set Skill Weight/Proficiency

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    15 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Jul 15, 2025

14. Individual contact listings per site code

    24 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Jul 8, 2025

15. Combine User List and User Device Export

    18 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Jul 2, 2025

16. RingCX digital report showing which page the customer initiated the digital chat from

    6 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Peter shared this idea  ·  Jun 9, 2025

17. All Messages Conversation Search Enhancement

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    19 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Jun 5, 2025

18. Comments: Notification, Tallying and Coaching Insights

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    8 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Jun 5, 2025

19. RingCX bulk upload on phonebook

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    14 votes

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    Under Review  ·  3 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  May 1, 2025

20. Ability for Any Admin to Modify, Disable, or Delete RCX Historical Report Schedule Regardless of Ownership

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    22 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Apr 10, 2025