Settings and activity

41 results found

1. Automatic Greeting/Announcement on Outbound Calls Made Within RingCX

   11 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Oct 23, 2025

2. Set presence (availability) and status messages for a period of time

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   8 votes

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   New  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Oct 22, 2025

3. Virtual Agent Reporting

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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4. Hi, Could we have an option to download the Business Analytics reports in a pdf and excel format the same as the Performance reports?

   15 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Sep 29, 2025

5. Schedule report for QoS calls data

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   16 votes

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   New  ·  1 comment  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Sep 17, 2025

6. RingCX Feature Request: Native Integration for RingEX Call Queue Transfers

   15 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Sep 5, 2025

7. Nuisance caller re-direct

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   New  ·  1 comment  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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   Peter commented  ·  Sep 3, 2025  ·  Edit…  ·  Delete…

   Ben makes a great point that it is obvious that the call has been blocked.

   It would be useful to have a additional option, when blocking numbers as the Super Admin, that gave the caller the impression that they were being held in a queue before the call is dropped.

   Save Submitting...
   Peter supported this idea  ·  Sep 3, 2025

8. Grant Remote Control Access to Shared Screen via website not app

   20 votes

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   New  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Jul 31, 2025

9. RingCX: Ability to implement interaction restrictions on a digital inbox for a team of agents

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   Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Peter shared this idea  ·  Jul 23, 2025

10. Performance Reports for Message-Only Extensions

    13 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Jul 23, 2025

11. Add reporting for use of specific extensions (like message only extensions)

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Jul 23, 2025

12. change button shape and placement

    22 votes

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    Planned  ·  3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Jul 23, 2025

13. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

    30 votes

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    3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

    Peter supported this idea  ·  Jul 17, 2025

14. Please make new features OFF by deafult "AI Assistant" with pop-up to try new feature

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    21 votes

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    New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Jul 15, 2025

15. Last Called Agent (LCA) Functionality Required for Engage Messaging and Email Channel Types

    21 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Jul 15, 2025

16. Agent to Agent Transfers in SMS and Engaged Digital Messaging

    19 votes

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    Planned  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Jul 15, 2025

17. Ability to Set Skill Weight/Proficiency

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    16 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Jul 15, 2025

18. Individual contact listings per site code

    24 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Jul 8, 2025

19. Combine User List and User Device Export

    18 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Jul 2, 2025

20. RingCX digital report showing which page the customer initiated the digital chat from

    6 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Peter shared this idea  ·  Jun 9, 2025