← RingCentral Ideas

Settings and activity

22 results found

  1. RingCX digital report showing which page the customer initiated the digital chat from

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
    How important is this to you?
    Peter shared this idea  · 

  2. All Messages Conversation Search Enhancement

    16 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Peter supported this idea  · 

  3. Comments: Notification, Tallying and Coaching Insights

    8 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Peter supported this idea  · 

  4. RingCX bulk upload on phonebook

    9 votes
    New  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Peter supported this idea  · 

  5. Ability for Any Admin to Modify, Disable, or Delete RCX Historical Report Schedule Regardless of Ownership

    18 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Peter supported this idea  · 

  6. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

    23 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
    How important is this to you?
    Peter supported this idea  · 

  7. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

    26 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Peter supported this idea  · 

  8. RingCX Digital Message Notification Improvements

    34 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Peter supported this idea  · 

  9. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

    40 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Peter supported this idea  · 

  10. View Ring CX Realtime dashboards in minutes and seconds.

    68 votes
    Planned  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Peter supported this idea  · 

  11. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    51 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Peter supported this idea  · 

  12. Show Toll-free minute usage in Service Web

    61 votes
    New  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Peter supported this idea  · 

  13. Disable "AI is taking notes" when on call

    145 votes
    36 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.


    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.


    Thank you!

    Peter supported this idea  · 

  14. Option to remove main company number for outbound caller ID settings

    42 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Peter supported this idea  · 

  15. Ability to restrict chat, video, text messaging and contacts in a specific role and/or user

    18 votes
    2 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Peter supported this idea  · 

  16. share dashboard

    13 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Peter supported this idea  · 

  17. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.

    19 votes
    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Peter supported this idea  · 

  18. Site specific directory, Hide the company directory from specific users only

    85 votes
    5 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Peter supported this idea  · 

  19. redirect all second calls AUTOMATICALLY from the RC App

    9 votes
    2 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Peter commented  · 

    Other systems I have worked on allow the end user to determine where the call can be overflowed to when the user is InCall and does not have call waiting enabled.

    I think this is a very useful to have available.

    Peter supported this idea  · 

  20. Forward caller id from Parking Lot

    30 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Peter commented  · 

    It's handy to handy the CLI displayed as well as the park ID - it has always been a bug bear to me when you have or the other but not both!

    Peter supported this idea  · 
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