Settings and activity

44 results found

1. Individual contact listings per site code

   24 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Jul 8, 2025

2. Combine User List and User Device Export

   19 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Jul 2, 2025

3. RingCX digital report showing which page the customer initiated the digital chat from

   6 votes

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   Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Peter shared this idea  ·  Jun 9, 2025

4. All Messages Conversation Search Enhancement

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   21 votes

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   Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Jun 5, 2025

5. Comments: Notification, Tallying and Coaching Insights

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   10 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Jun 5, 2025

6. RingCX bulk upload on phonebook

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   16 votes

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   Under Review  ·  3 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  May 1, 2025

7. Ability for Any Admin to Modify, Disable, or Delete RCX Historical Report Schedule Regardless of Ownership

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   23 votes

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   Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Apr 10, 2025

8. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

   29 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Mar 31, 2025

9. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

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   31 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Mar 24, 2025

10. RingCX Digital Message Notification Improvements

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    39 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Mar 19, 2025

11. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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    58 votes

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    3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

    In design

    Peter supported this idea  ·  Mar 19, 2025

12. View Ring CX Realtime dashboards in minutes and seconds.

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    93 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Mar 6, 2025

13. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    77 votes

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    Future Consideration  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Mar 3, 2025

14. Show Toll-free minute usage in Service Web

    65 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Jan 28, 2025

15. Disable "AI is taking notes" when on call

    166 votes

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    37 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

    
    

    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

    
    

    Thank you!

    Peter supported this idea  ·  Jan 28, 2025

16. Option to remove main company number for outbound caller ID settings

    45 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Jan 28, 2025

17. Ability to restrict chat, video, text messaging and contacts in a specific role and/or user

    20 votes

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    2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Jan 28, 2025

18. share dashboard

    16 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Jan 23, 2025

19. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.

    20 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Dec 4, 2024

20. Site specific directory, Hide the company directory from specific users only

    98 votes

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    7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded
    Peter supported this idea  ·  Nov 21, 2024