Settings and activity

51 results found

1. Add reporting for use of specific extensions (like message only extensions)

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Jul 23, 2025

2. change button shape and placement

   24 votes

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   Planned  ·  3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Jul 23, 2025

3. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

   33 votes

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   3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

   Peter supported this idea  ·  Jul 17, 2025

4. Please make new features OFF by deafult "AI Assistant" with pop-up to try new feature

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   21 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Jul 15, 2025

5. Last Called Agent (LCA) Functionality Required for Engage Messaging and Email Channel Types

   25 votes

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   Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Jul 15, 2025

6. Agent to Agent Transfers in SMS and Engaged Digital Messaging

   20 votes

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   Planned  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Jul 15, 2025

7. Ability to Set Skill Weight/Proficiency

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   17 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Jul 15, 2025

8. Individual contact listings per site code

   25 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Jul 8, 2025

9. Combine User List and User Device Export

   23 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Jul 2, 2025

10. RingCX digital report showing which page the customer initiated the digital chat from

    7 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Peter shared this idea  ·  Jun 9, 2025

11. All Messages Conversation Search Enhancement

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    21 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Jun 5, 2025

12. Comments: Notification, Tallying and Coaching Insights

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    10 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Jun 5, 2025

13. RingCX bulk upload on phonebook

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    17 votes

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    Under Review  ·  3 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  May 1, 2025

14. Ability for Any Admin to Modify, Disable, or Delete RCX Historical Report Schedule Regardless of Ownership

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    25 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Apr 10, 2025

15. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

    29 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Mar 31, 2025

16. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

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    31 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Mar 24, 2025

17. RingCX Digital Message Notification Improvements

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    44 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Mar 19, 2025

18. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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    62 votes

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    3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

    In design

    Peter supported this idea  ·  Mar 19, 2025

19. View Ring CX Realtime dashboards in minutes and seconds.

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    97 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Mar 6, 2025

20. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    85 votes

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    Future Consideration  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Mar 3, 2025