Settings and activity

18 results found

1. Idle behavior shows users offline even though they are available and logged into RC.

   118 votes

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   Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Keno supported this idea  ·  Dec 16, 2024

2. Ability to answer more than 1 call from a call queue.

   48 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Keno supported this idea  ·  Dec 10, 2024

3. Show Original Callers Number in Caller ID when Transferring calls

   26 votes

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   Implemented  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Keno supported this idea  ·  Dec 4, 2024

4. Ability to change the audio conference call hold music - same as user hold music choices

   5 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Keno supported this idea  ·  Oct 24, 2024

5. Send Fax to multiple extension/recipient

   27 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Keno supported this idea  ·  Sep 20, 2024

6. Cordless Phone participation in Shared Lines (branched off of Shared Line/RingGroups line item)

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Keno supported this idea  ·  Sep 11, 2024

7. Caller ID name should be visible for Toll Free

   102 votes

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   Future Consideration  ·  23 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Keno commented  ·  Sep 5, 2024  ·  Edit…  ·  Delete…

   Toll free Caller ID feature

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   Keno supported this idea  ·  Sep 5, 2024

8. SKU to bill recording storage per minute (usage)

   4 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Keno supported this idea  ·  Aug 22, 2024

9. Increase amount of members for simultaneous forwarding in a call queue.

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Keno supported this idea  ·  Aug 9, 2024

10. Option to disable outbound calls

    17 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Keno supported this idea  ·  Aug 8, 2024

11. Make Mobile Phone App compatible with Blue Tooth Hearing Aids.

    11 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Keno supported this idea  ·  Jul 9, 2024

12. Increase the number of Softphones per user

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Keno supported this idea  ·  Jul 9, 2024

13. SMS forwarding settings

    27 votes

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    Future Consideration  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Keno supported this idea  ·  Jun 26, 2024

14. Access all voicemail boxes from the App

    8 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Keno supported this idea  ·  Jun 26, 2024

15. Shared SMS were multiple users can receive and send SMS on specific number

    694 votes

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    142 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024. 

    
    

    Planned for Q2 2024.

    Keno supported this idea  ·  Jun 26, 2024

16. Restore deleted fax messages

    17 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Keno supported this idea  ·  Jun 7, 2024

17. Logging in using one credential to multiple devices.

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Keno supported this idea  ·  Jun 6, 2024

18. Add user level call waiting feature

    3 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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