Settings and activity
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78 votes
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128 votesJump Smile
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366 votesUpdated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple usersJump Smile
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727 votes
SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.
I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.
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198 votesHi everyone, this is planned. It is coming with new call service features in Summer 2024!
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When we are in a meeting, we of course do not want interruption and calls should not have pop up, but we would want to see who's calling in on my phone!
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This is definitely a requirement for all business accounts. It is rather shocking it is not a feature for so long given it's trying to claim HIPAA compliance. Even if backend data warehousing is a concern, we can see all the SMS messages on the UX interface. An intern programmer can code it to allow us to download that within a few days, even with QA approval process, at most a few months to roll out.