📋 Overview
When a text message is sent to a Call Queue, RingCentral currently routes an automated email notification to the assigned Call Queue Managers. While this notification is highly useful, it currently only displays the sender's raw phone number.

The client is requesting an enhancement that allows the system to automatically cross-reference incoming phone numbers with the existing contacts database in the admin portal and append the sender's name to the notification.

🔍 Current Behavior
As shown in the attached reference file image_c4407c.png:

Subject Line: Displays the phone number only (e.g., "New Text Message from (951) 522-3896 on 07/01/2026 11:56 AM").

Email Body: The From: field only reflects the numerical string.

Pain Point: Queue managers have no immediate context regarding who is messaging them unless they manually copy-paste the number into their contact directory.

💡 Proposed Enhancement
Upgrade the email notification logic to perform a quick database lookup against the Admin Portal Contacts (both Company Contacts and Personal/Group Contacts associated with the queue) prior to dispatching the email.

If a matching contact is found, the email should dynamically populate the contact name alongside the phone number.

Expected Formatting Changes
Subject Line Example:
New Text Message from [Contact Name] ((951) 522-3896) on 07/01/2026 11:56 AM

Email Body Example:

From: [Contact Name] ((951) 522-3896)

Note: If no contact match is found in the Admin Portal, the system should cleanly default to the current behavior of showing just the phone number.

🚀 Business Value & Impact
Enhanced Productivity: Eliminates the tedious step of manually looking up phone numbers to identify clients or internal employees.

Faster Response Times: Managers can instantly prioritize urgent incoming text messages based on the sender's identity.

Better User Experience: Provides a seamless, integrated feel between RingCentral's contact management system and its automated notification workflows.