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5 results found

  1. Analytics Filter for Answered calls

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Admin →
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    Andy shared this idea  · 

  2. Missed call report that shows all available users at the time of the missed call.

    32 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Andy supported this idea  · 

  3. I would like to be able to see the total time a user is toggled on to accept calls

    28 votes

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    3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  4. Generate a report on a date range but only on specific time of the day

    28 votes

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    5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Andy commented  · 

    I would agree. I would also like to see it specify the days of the week (Monday - Friday) as opposed to doing all 7 days.

    Andy supported this idea  · 

  5. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    450 votes

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    Future Consideration  ·  62 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Andy supported this idea  ·