Settings and activity

12 results found

1. Export scorecard data

   43 votes

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Implemented  ·  Sushant Hiray responded

   Thank you so much for your valuable feedback. I'm pleased to announce that we've now released this feature.

   We've released the following new reports:

   • Scorecard report - Shows how agents are performing on scorecards. Use it to spot trends, identify where agents are struggling, and turn scoring data into coaching opportunities. (part of this feature request)
   • Saved views report - Generates a report based on a saved view from your Interactions page. Use it to download interaction info for review, performance monitoring, or sharing.
   • Development plan report - Tracks how many development plans are created and shared, and with which agents. Use it to monitor coaching activity and consistency over time.
   • Users export report - Generates a roster of users with details like managers, roles, and license assignments. Use it for audits, access reviews, and keeping external records up to date.

   Additionally, you can now schedule reports with the following key benefits:

   • Automated delivery: Set up recurring reports to be sent automatically at chosen intervals
   • Time savings: Eliminates manual effort in pulling and sharing data
   • Business impact: Ensures leaders and teams have timely insights for faster, data-driven decisions

   Thank you so much for your valuable feedback. I'm pleased to announce that we've now released this feature.

   We've released the following new reports:

   • Scorecard report - Shows how agents are performing on scorecards. Use it to spot trends, identify where agents are struggling, and turn scoring data into coaching opportunities. (part of this feature request)
   • Saved views report - Generates a report based on a saved view from your Interactions page. Use it to download interaction info for review, performance monitoring, or sharing.
   • Development plan report - Tracks how many development plans are created and shared, and with which agents. Use it to monitor coaching activity and consistency over time.
   • Users export report - Generates a roster of users with details like managers, roles, and license assignments. Use it for audits, access reviews, and keeping external records up to date.

   Additionally, you can now schedule reports with the following… more

   Andy supported this idea  ·  Aug 7, 2026

2. Outbound Call Notes

   1 vote

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Edit…  ·  Delete…  ·  Admin →
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   Andy shared this idea  ·  Jun 23, 2026

3. Chat Scorecards

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Andy shared this idea  ·  Mar 12, 2026

4. Grouping Historical Reports

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Andy shared this idea  ·  Feb 27, 2026

5. Admin Digital Exports - Fields and Scheduled Reports

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Edit…  ·  Delete…  ·  Admin →
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   Andy shared this idea  ·  Aug 27, 2025

6. historical dashboard

   3 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Andy shared this idea  ·  Jul 25, 2025

7. Performance Reports to Sync with Business Analytics Report

   32 votes

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   Under Review  ·  8 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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8. Analytics Filter for Answered calls

   3 votes

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   New  ·  2 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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   Andy shared this idea  ·  Aug 29, 2024

9. Missed call report that shows all available users at the time of the missed call.

   45 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Andy supported this idea  ·  May 21, 2024

10. I would like to be able to see the total time a user is toggled on to accept calls

    74 votes

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    New  ·  4 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Andy supported this idea  ·  May 21, 2024

11. Generate a report on a date range but only on specific time of the day

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    7 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Andy commented  ·  May 21, 2024  ·  Edit…  ·  Delete…

    I would agree. I would also like to see it specify the days of the week (Monday - Friday) as opposed to doing all 7 days.

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    Andy supported this idea  ·  May 21, 2024

12. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    684 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Andy supported this idea  ·  May 21, 2024