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8 results found

  1. monitoring end device

    4 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: App Connect  ·  Admin →
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    Jesse commented  · 

    This would be amazing so we can get these alerts into Splunk and generate workflow based on issues.

  2. analytics alert when devices are offline

    5 votes

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    New  ·  1 comment  ·  Analytics & Reporting » QOS  ·  Admin →
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    Jesse commented  · 

    I am not sure why there wouldn't be a trigger option for devices in the alerting tool.
    It seams like it should be such an easy thing to add to the list of triggers and would provide great value.

    Jesse supported this idea  · 

  3. Allow for Call Transcripts to be Backed Up via RC Archiver

    18 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Jesse supported this idea  · 

  4. Prefix Matching in type to search box.

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
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    Jesse supported this idea  · 

  5. Automated reports for RingSense managers

    38 votes

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    3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    Planned  ·  Sushant Hiray responded

    Thanks so much for sharing this suggestion! I’m happy to let you know that we’ve added it to our product roadmap for the upcoming quarter. We’ll update this thread and let you know here as soon as it’s live for our customers.

    Jesse supported this idea  · 

  6. RingSense Dashboard based landing page to drive adoption and insight

    63 votes

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    Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    Jesse supported this idea  · 

  7. Ability to use RingSense on Queue Calls

    50 votes

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    5 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    Implemented  ·  Eugene responded

    See "Call Queue" filter in "All filters" on the Calls page.

    Jesse supported this idea  · 

  8. Live reports license availability statement

    4 votes

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    0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Jesse supported this idea  ·