Settings and activity

60 results found

1. Analytics Report view on RingCentral App

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   Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Julie commented  ·  Mar 17, 2025  ·  Edit…  ·  Delete…

   Yes could we get at minimum an SSO to the Webportal for analytics and performance reports? The Admins role is allowed the SSO and I believe all roles should be allowed the SSO into the webportal.

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   Julie supported this idea  ·  Jul 10, 2024

2. Live report access for users that is not a Super Admin

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   2 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Julie supported this idea  ·  Jul 10, 2024

3. Report on users time in queue

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Julie supported this idea  ·  Jul 10, 2024

4. create a Conference Bridge Report

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   Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Julie supported this idea  ·  Jul 10, 2024

5. Add physical addresses to reports as a tab

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   1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Julie supported this idea  ·  Jul 10, 2024

6. Separate Filter in Performance Report for Internal outbound call and External outbound calls

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Julie supported this idea  ·  Jul 10, 2024

7. Adding a "country" filter in analytics portal

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   New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Julie supported this idea  ·  Jul 10, 2024

8. International Calls Report please

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   Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Julie supported this idea  ·  Jul 10, 2024

9. Performance Report Attendees Filter

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   0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Julie supported this idea  ·  Jul 10, 2024

10. Hourly data in performance report

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    Needs More Information  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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    Julie supported this idea  ·  Jul 10, 2024

11. Report Subscription Customization

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Julie supported this idea  ·  Jul 10, 2024

12. View individual responses in calibration report

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    1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Julie supported this idea  ·  Jul 10, 2024

13. Super Admin should be able to access voicemail recordings using the Call log report

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    9 votes

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    0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Julie supported this idea  ·  Jul 10, 2024

14. Call Report for Dropped Calls

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    Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Julie supported this idea  ·  Jul 10, 2024

15. Performance report align with user call logs

    57 votes

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    New  ·  7 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Julie supported this idea  ·  Jul 10, 2024

16. Call Logs Reports Account Identifier

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Julie supported this idea  ·  Jul 10, 2024

17. More information on abandoned calls within live reports

    18 votes

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    1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Julie supported this idea  ·  Jul 10, 2024

18. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    569 votes

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    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Julie supported this idea  ·  Jul 10, 2024

19. Performance Report Refused/Abandoned Calls

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    Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Julie supported this idea  ·  Jul 10, 2024

20. Call Report that will show reason it was declined

    8 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Julie supported this idea  ·  Jul 10, 2024