Settings and activity

60 results found

1. Analytics Report view on RingCentral App

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   Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Julie commented  ·  Mar 17, 2025  ·  Edit…  ·  Delete…

   Yes could we get at minimum an SSO to the Webportal for analytics and performance reports? The Admins role is allowed the SSO and I believe all roles should be allowed the SSO into the webportal.

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   Julie supported this idea  ·  Jul 10, 2024

2. Live report access for users that is not a Super Admin

   15 votes

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   3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Julie supported this idea  ·  Jul 10, 2024

3. Report on users time in queue

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Julie supported this idea  ·  Jul 10, 2024

4. create a Conference Bridge Report

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   Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Julie supported this idea  ·  Jul 10, 2024

5. Add physical addresses to reports as a tab

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   1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Julie supported this idea  ·  Jul 10, 2024

6. Separate Filter in Performance Report for Internal outbound call and External outbound calls

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Julie supported this idea  ·  Jul 10, 2024

7. Adding a "country" filter in analytics portal

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   New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Julie supported this idea  ·  Jul 10, 2024

8. International Calls Report please

   25 votes

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   Under Review  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Julie supported this idea  ·  Jul 10, 2024

9. Performance Report Attendees Filter

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   0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Julie supported this idea  ·  Jul 10, 2024

10. Hourly data in performance report

    6 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Julie supported this idea  ·  Jul 10, 2024

11. Report Subscription Customization

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Julie supported this idea  ·  Jul 10, 2024

12. View individual responses in calibration report

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    1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Julie supported this idea  ·  Jul 10, 2024

13. Super Admin should be able to access voicemail recordings using the Call log report

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    12 votes

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    0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Julie supported this idea  ·  Jul 10, 2024

14. Call Report for Dropped Calls

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    Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Julie supported this idea  ·  Jul 10, 2024

15. Performance report align with user call logs

    99 votes

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    11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Performance reports are old legacy reports, which will pave way to business analytics. In business analytics, we have call records, and we will see if we can align call records with call logs.

    Julie supported this idea  ·  Jul 10, 2024

16. Call Logs Reports Account Identifier

    8 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Julie supported this idea  ·  Jul 10, 2024

17. More information on abandoned calls within live reports

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    1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Julie supported this idea  ·  Jul 10, 2024

18. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Julie supported this idea  ·  Jul 10, 2024

19. Performance Report Refused/Abandoned Calls

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    Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Julie supported this idea  ·  Jul 10, 2024

20. Call Report that will show reason it was declined

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Julie supported this idea  ·  Jul 10, 2024