Settings and activity

9 results found

1. Transferring calls to RingEX Extensions via corporate directory

   63 votes

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   Needs More Information  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Martin supported this idea  ·  Sep 2, 2025

2. View Ring CX Realtime dashboards in minutes and seconds.

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   101 votes

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   Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Martin supported this idea  ·  Sep 2, 2025

3. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   126 votes

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   Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Martin supported this idea  ·  Sep 2, 2025

4. Quality of Service (QoS) Portal for RingCX Calls

   80 votes

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   Under Review  ·  15 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Martin supported this idea  ·  Sep 2, 2025

5. Sync RingCentral Desktop Application With RingCX

   324 votes

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   Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Martin supported this idea  ·  Sep 2, 2025

6. Extension dialing between CX and EX

   161 votes

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   Future Consideration  ·  24 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Martin supported this idea  ·  Sep 2, 2025

7. Scheduled Report Download

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   5 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Martin supported this idea  ·  Sep 2, 2025

8. Shared SMS were multiple users can receive and send SMS on specific number

   1,444 votes

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   Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Martin commented  ·  Apr 18, 2025  ·  Edit…  ·  Delete…

   Is this happening any time soon?

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   Martin supported this idea  ·  Apr 18, 2025

9. Send Read Receipts

   7 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Martin supported this idea  ·  Jun 14, 2024