Settings and activity

9 results found

1. Transferring calls to RingEX Extensions via corporate directory

   50 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Martin supported this idea  ·  Sep 2, 2025

2. View Ring CX Realtime dashboards in minutes and seconds.

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   88 votes

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   Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Martin supported this idea  ·  Sep 2, 2025

3. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   77 votes

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   Under Review  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Martin supported this idea  ·  Sep 2, 2025

4. Quality of Service (QoS) Portal for RingCX Calls

   53 votes

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   New  ·  9 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Martin supported this idea  ·  Sep 2, 2025

5. Sync RingCentral Desktop Application With RingCX

   256 votes

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   Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Martin supported this idea  ·  Sep 2, 2025

6. Extension dialing between CX and EX

   117 votes

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   Under Review  ·  22 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Martin supported this idea  ·  Sep 2, 2025

7. Scheduled Report Download

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   5 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Martin supported this idea  ·  Sep 2, 2025

8. Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers

   98 votes

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   Under Review  ·  13 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Martin commented  ·  Apr 18, 2025  ·  Edit…  ·  Delete…

   Is this happening any time soon?

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   Martin supported this idea  ·  Apr 18, 2025

9. Send Read Receipts

   7 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Martin supported this idea  ·  Jun 14, 2024