Settings and activity

9 results found

1. Transferring calls to RingEX Extensions via corporate directory

   52 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Martin supported this idea  ·  Sep 2, 2025

2. View Ring CX Realtime dashboards in minutes and seconds.

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   91 votes

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   Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Martin supported this idea  ·  Sep 2, 2025

3. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   101 votes

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   Under Review  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Martin supported this idea  ·  Sep 2, 2025

4. Quality of Service (QoS) Portal for RingCX Calls

   63 votes

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   New  ·  10 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Martin supported this idea  ·  Sep 2, 2025

5. Sync RingCentral Desktop Application With RingCX

   279 votes

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   Planned  ·  21 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Martin supported this idea  ·  Sep 2, 2025

6. Extension dialing between CX and EX

   123 votes

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   Future Consideration  ·  22 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Martin supported this idea  ·  Sep 2, 2025

7. Scheduled Report Download

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   5 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Martin supported this idea  ·  Sep 2, 2025

8. Shared SMS were multiple users can receive and send SMS on specific number

   1,353 votes

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   313 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

   
   

   Thank you!

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   Martin commented  ·  Apr 18, 2025  ·  Edit…  ·  Delete…

   Is this happening any time soon?

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   Martin supported this idea  ·  Apr 18, 2025

9. Send Read Receipts

   7 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Martin supported this idea  ·  Jun 14, 2024