← RingCentral Ideas

Settings and activity

4 results found

  1. Call duration warning notifications

    6 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Christopher commented  · 

    We would like to set a time limit to calls and have an alert (visual and/or audible) to the agent when that time has been exceeded. Or you could have an visual and/or audible alert every 5, 10, 15 minutes to inform the agent how long they have been on.

    Christopher supported this idea  · 

  2. Shared SMS were multiple users can receive and send SMS on specific number

    729 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    Christopher supported this idea  · 

  3. Add a Message Store API endpoint that allows you to pull messages for all or a selection of extension ids

    7 votes
    New  ·  2 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Admin →
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    Christopher commented  · 

    This new Message Store API endpoint could be similar to the Call Log "List Company Call Records" endpoint that returns all of the calls for a given account.

    Or it could be similar to the Call Log "Get User Call Record(s)" endpoint that takes multiple callRecordIds, instead taking a list of multiple extension ids.

    Christopher shared this idea  · 

  4. Comprehensive opt-out/opt-in process for RingEX SMS messages

    6 votes
    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Christopher shared this idea  ·