Settings and activity

4 results found

1. Call Timer Limit Notifications

   3 votes

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   1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Christopher commented  ·  Nov 26, 2024  ·  Edit…  ·  Delete…

   We would like to set a time limit to calls and have an alert (visual and/or audible) to the agent when that time has been exceeded. Or you could have an visual and/or audible alert every 5, 10, 15 minutes to inform the agent how long they have been on.

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   Christopher supported this idea  ·  Nov 26, 2024

2. Shared SMS were multiple users can receive and send SMS on specific number

   694 votes

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   142 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024. 

   
   

   Planned for Q2 2024.

   Christopher supported this idea  ·  Aug 29, 2024

3. Add a Message Store API endpoint that allows you to pull messages for all or a selection of extension ids

   6 votes

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   New  ·  2 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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   Christopher commented  ·  Jul 19, 2024  ·  Edit…  ·  Delete…

   This new Message Store API endpoint could be similar to the Call Log "List Company Call Records" endpoint that returns all of the calls for a given account.

   Or it could be similar to the Call Log "Get User Call Record(s)" endpoint that takes multiple callRecordIds, instead taking a list of multiple extension ids.

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   Christopher shared this idea  ·  Jul 19, 2024

4. Comprehensive opt-out/opt-in process for RingEX SMS messages

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Christopher shared this idea  ·  Jul 9, 2024