Settings and activity
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5 votes
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7 votes
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Christopher
supported this idea
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1,354 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.
Thank you!
Christopher
supported this idea
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7 votes
An error occurred while saving the comment Christopher
commented
This new Message Store API endpoint could be similar to the Call Log "List Company Call Records" endpoint that returns all of the calls for a given account.
Or it could be similar to the Call Log "Get User Call Record(s)" endpoint that takes multiple callRecordIds, instead taking a list of multiple extension ids.
Christopher
shared this idea
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6 votesChristopher
shared this idea
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We would like to set a time limit to calls and have an alert (visual and/or audible) to the agent when that time has been exceeded. Or you could have an visual and/or audible alert every 5, 10, 15 minutes to inform the agent how long they have been on.