Settings and activity
5 results found
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3 votes
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6 votes
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Christopher
supported this idea
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799 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Good news everyone! Our Product team is working on a new Shared SMS product that will be available to RingEX customers for private beta testing in September and are ready to begin waitlisting customers who are interested today!
To join the waitlist and learn more about this private beta program, please email us at ideas@ringcentral.com and let us know you are interested in our Shared SMS beta. Our Product team will follow up shortly after.
Thank you!
Christopher
supported this idea
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7 votes
An error occurred while saving the comment Christopher
commented
This new Message Store API endpoint could be similar to the Call Log "List Company Call Records" endpoint that returns all of the calls for a given account.
Or it could be similar to the Call Log "Get User Call Record(s)" endpoint that takes multiple callRecordIds, instead taking a list of multiple extension ids.
Christopher
shared this idea
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6 votesChristopher
shared this idea
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We would like to set a time limit to calls and have an alert (visual and/or audible) to the agent when that time has been exceeded. Or you could have an visual and/or audible alert every 5, 10, 15 minutes to inform the agent how long they have been on.