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53 results found

  1. Enhancement Request: Improve Zoho “Get Leads” Function to Allow Custom Lead Retrieval Rules

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Kimberlyn Alacre shared this idea  · 

  2. Allow Admins to Download Private Voicemails from Message-Only Extensions

    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Kimberlyn Alacre shared this idea  · 

  3. Resume Chat Session to Original Technician After Client Inactivity

    1 vote

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Kimberlyn Alacre shared this idea  · 

  4. Ability to Move or Reposition Admin Users in RingCX Admin

    2 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Admin →
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    Kimberlyn Alacre shared this idea  · 

  5. Admin Control to Disable User Changes to Ring Volume and DND Settings on Desk Phones

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Kimberlyn Alacre shared this idea  · 

  6. Add Dialed and Calling Numbers to Call Summary Reports in Analytics

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Kimberlyn Alacre shared this idea  · 

  7. Enable Full Edit Permissions for System-Created Roles in Role Management

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Kimberlyn Alacre shared this idea  · 

  8. CNAM Verification & Update Tool within Admin Portal

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Kimberlyn Alacre shared this idea  · 

  9. Add Audio Settings (Noise Suppression) to RingCX Browser Version

    3 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Kimberlyn Alacre shared this idea  · 

  10. Feature Request: Display Call Recording Storage Usage in RingCX

    6 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Admin →
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    Kimberlyn Alacre shared this idea  · 

  11. Allow SMS Message Auto-Conversion to MMS or Multi-Segment Handling to Prevent Delivery Failures

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Kimberlyn Alacre shared this idea  · 

  12. Role-Based Access Control by Site and Department

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Kimberlyn Alacre shared this idea  · 

  13. Option to Disable or Defer RingCentral App Auto-Update Prompts

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Kimberlyn Alacre shared this idea  · 

  14. Enable SSO Enforcement at Site-Level Within RingCentral Accounts

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Kimberlyn Alacre shared this idea  · 

  15. API Support for Retrieving Agent Availability and Offhook State Without Event Subscriptions

    1 vote

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    New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Admin →
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    Kimberlyn Alacre shared this idea  · 

  16. Remove “Synchronization Error” Message for No-Reply Emails

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Kimberlyn Alacre shared this idea  · 

  17. Add Yealink 70B to the list of Supported Phones

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Kimberlyn Alacre shared this idea  · 

  18. Cross-site Access Management

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Kimberlyn Alacre supported this idea  · 

  19. Quality of Service (QoS) Portal for RingCX Calls

    59 votes

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    New  ·  10 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Kimberlyn Alacre supported this idea  · 

  20. Preserve Original Caller ID in RingEX → RingCX → RingEX Call Transfers

    3 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Kimberlyn Alacre shared this idea  · 
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