Settings and activity

7 results found

1. Force Logout User from RC App

   21 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Margaret supported this idea  ·  Aug 9, 2024

2. Enable syncing of contact/address book across all users

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   128 votes

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   28 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Learn more about managing the shared directory of external contacts here!

   Margaret supported this idea  ·  Aug 7, 2024

3. More information on abandoned calls within live reports

   19 votes

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   1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Margaret supported this idea  ·  Aug 7, 2024

4. How long has the member of a queue been 'Available'?

   34 votes

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   1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Margaret supported this idea  ·  Aug 7, 2024

5. Mulit-Select filter in Performance Analytics

   1 vote

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Edit…  ·  Delete…  ·  Admin →
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   Margaret shared this idea  ·  Aug 7, 2024

6. Performance report align with user call logs

   99 votes

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   11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Future Consideration  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   Performance reports are old legacy reports, which will pave way to business analytics. In business analytics, we have call records, and we will see if we can align call records with call logs.

   Margaret supported this idea  ·  Aug 7, 2024

7. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   679 votes

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   Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Margaret commented  ·  Aug 7, 2024  ·  Edit…  ·  Delete…

   YES, very much needed

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   Margaret supported this idea  ·  Aug 7, 2024